Erik Avila
Los Angeles,CA
Summary
Results-driven retail professional with expertise in inventory control and customer engagement. Recognized for enhancing operational efficiency and fostering teamwork, ready to leverage skills to drive sales growth and improve overall store performance.
Proven leader in retail operations with a focus on optimizing inventory management and implementing effective merchandising strategies. Known for adaptability and problem-solving skills, consistently driving improvements in team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Produce Manager
El Super Market
Highland Park, CA
05.2023 - Current
- Assisted in managing produce inventory to ensure freshness and quality standards.
- Coordinated with suppliers to source high-quality fruits and vegetables.
- Trained staff on proper handling, storage, and display of produce items.
- Implemented visual merchandising techniques to enhance product presentation.
- Monitored stock levels and conducted regular audits for accurate inventory control.
- Developed promotional displays to drive sales and improve customer engagement.
- Ensured compliance with health and safety regulations in produce department operations.
- Collaborated with team members to streamline processes, improving efficiency in daily tasks.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
- Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
- Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
- Monitored competitor activity within the marketplace, making necessary adjustments within the department based on industry trends or local demand changes.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Purchased produce following guidelines of marketing plan.
- Planned attractive produce displays, using color and texture to enhance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
- Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
- Coordinated closely with other departments when cross-merchandising opportunities arose, maximizing potential sales growth.
- Streamlined inventory management, ensuring optimal stock levels and minimizing waste through accurate ordering processes.
- Maintained produce area and kept produce storage area clean and sanitary.
- Assisted customers with produce questions.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Coached and mentored new team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Grocery Clerk
El Super Market
High Land Park CA
01.2023 - Current
- Managed inventory levels, ensuring product availability and minimizing waste.
- Processed customer transactions efficiently, enhancing overall shopping experience.
- Assisted in merchandising products, maintaining attractive store displays to boost sales.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Removed trash, swept, and mopped floors for professional appearance.
- Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
Bakery Clerk
El Super Market
Highland Park CA
09.2022 - Current
- Assisted customers in selecting bakery products and provided exceptional service.
- Maintained cleanliness and organization of bakery displays and work areas.
- Monitored inventory levels and restocked shelves to ensure product availability.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Trained new staff on proper baking techniques and customer service protocols.
- Implemented improvements in product presentation to boost customer engagement.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction with purchases.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Implemented creative merchandising strategies, boosting visibility and appeal of bakery items.
- Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
- Improved efficiency by organizing storage area for easy access to frequently used ingredients and supplies.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Cashier
El Super Market
Highland Park CA
08.2022 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and provided excellent service.
- Trained new cashiers on operational procedures and customer engagement.
- Resolved customer complaints effectively, enhancing satisfaction levels.
- Collaborated with team members to streamline store operations and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Utility Clerk
El Super Market
Highland Park CA
07.2022 - Current
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Trained new team members on store procedures and customer service standards.
- Monitored store cleanliness and safety standards, contributing to a positive shopping environment.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
Produce Clerk
Elsuper
Highland Park CA
05.2022 - Current
- Managed inventory and organized produce displays for optimal freshness and visibility.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to maintain cleanliness and organization in produce section.
- Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.
- Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
Education
High School Diploma -
Franklin Acct
Los Angeles, CASkills
- Stock rotation
- Task delegation
- Merchandising strategies
- Ordering procedures
- Display creation
- Customer service
- Retail management experience
- Retail inventory management
- Operational efficiency
- Supply chain coordination
- Purchasing and planning
- Inventory replenishment
- Waste reduction
- Health department standards
- Product merchandising
- Administration and management
- Promotional planning
- Department leadership
- Department supervision
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Relationship building
- Team building
- Task prioritization
- Work Planning and Prioritization
- Employee training
- Goal setting
- Quality control
- Negotiation and conflict resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Produce Manager
El Super Market
05.2023 - Current
Grocery Clerk
El Super Market
01.2023 - Current
Bakery Clerk
El Super Market
09.2022 - Current
Cashier
El Super Market
08.2022 - Current
Utility Clerk
El Super Market
07.2022 - Current
Produce Clerk
Elsuper
05.2022 - Current
High School Diploma -
Franklin Acct