Erik Avila
Grand Rapids,MI
Summary
Versatile security and guest service expert with a strong background in crisis management and safety protocols. Skilled in maintaining order and addressing customer needs, ensuring a secure and welcoming environment. Committed to ongoing training and team support to enhance service delivery and operational effectiveness.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Stocker
Spirit Halloween Store
Grand Rapids, MI
08.2026 - Current
- Assisted customers in locating products throughout the store.
- Stocked shelves with seasonal merchandise in an organized manner.
- Maintained cleanliness and order in stockroom and sales floor areas.
Security Officer
Grand Rapids Public Museum
Grand Rapids, MI
12.2021 - Current
- Conducted thorough foot patrols across buildings to identify and address safety issues.
- Monitored and logged daily activities through regular CCTV footage review to maintain security awareness.
- Handled emergencies promptly in various locations.
- Provided exceptional customer service to staff and guests, ensuring prompt resolution of inquiries.
State Aide E-6
Department of State
Wyoming, MI
08.2025 - 07.2026
- Administered issuance of state IDs, license plates, and vehicle titles to support regulatory compliance.
- Resolved guest and employee questions and concerns to enhance service experience.
- Accurately processed cash payments to ensure transaction reliability.
Security Officer
AHC Hospitality
Grand Rapids, MI
03.2023 - 08.2025
- Executed routine foot patrols throughout hotel premises, enhancing safety compliance and providing a secure environment.
- Maintained vigilance on CCTV feeds and fire panel for proactive safety management.
- Prepared detailed reports following emergency incidents, ensuring accurate documentation for future reference and review.
- Facilitated customer service interactions by promptly addressing guest and employee inquiries, improving overall satisfaction.
- Supported security office functions by addressing phone inquiries and distributing keys/keycards.
Park Ranger E-7
Grand Haven State Park
Grand Haven, MI
03.2021 - 05.2022
- Enforced rules and laws of state park through general foot and mobile patrol, maintaining safety and order.
- Supervised and trained seasonal state workers on daily operations, ensuring adherence to park standards.
- Responded to all emergencies and wrote reports and citations.
- Addressed guest and employee inquiries to enhance visitor satisfaction and support park operations.
- Provided customer service to guests and employees, addressing inquiries promptly to enhance visitor experience.
Education
Bachelor of Arts - Criminal Justice
Grand Valley State University
Allendale, MI04-2013
Associates of Arts and Science - Criminal Justice
Muskegon Community College
Muskegon, MI05-2009
Skills
- Safety training
- Crisis management
- De-escalation techniques
- Conflict resolution
- Service training
- Problem solving
- Communication expertise
- Microsoft Office applications
Certification
- CPR Certified, AED Certified
Timeline
Stocker
Spirit Halloween Store
08.2026 - Current
State Aide E-6
Department of State
08.2025 - 07.2026
Security Officer
AHC Hospitality
03.2023 - 08.2025
Security Officer
Grand Rapids Public Museum
12.2021 - Current
Park Ranger E-7
Grand Haven State Park
03.2021 - 05.2022
Bachelor of Arts - Criminal Justice
Grand Valley State University
Associates of Arts and Science - Criminal Justice
Muskegon Community College