Erik Barahona

At Lipton Toyota, I served as a BDC Sales Representative, where I managed inbound and outbound customer leads, scheduled test drive appointments, and followed up with potential buyers to support the sales team's success. I consistently maintained high call volumes, provided excellent customer service, and utilized CRM tools to track customer interactions and progress. My role required strong communication skills, attention to detail, and a results-driven mindset to help drive showroom traffic and support overall dealership goals.

Results-driven Sales Professional with proven experience at Infinity Sales Group, specializing in selling high-demand services including internet, home security systems, and total tech support solutions. Known for exceeding sales targets, building strong customer relationships, and delivering tailored product recommendations to meet client needs. Adept at handling inbound and outbound calls, managing objections, and closing deals in a fast-paced, performance-driven environment. Passionate about technology and committed to providing outstanding customer service that drives loyalty and long-term satisfaction.

As a BDC Agent at OffLeaseOnly, I was responsible for managing incoming sales leads, following up with potential customers, and scheduling appointments for the sales team. I consistently maintained strong communication with clients to ensure a positive customer experience and supported dealership sales goals. Worked closely under the guidance of managers Alex, Mark, and Richard to meet daily performance targets and enhance lead conversion rates.

I’m incredibly grateful to have worked under the guidance of Alex, Richard, and Mark during my time at OffLeaseOnly. Each of them played a vital role in shaping my growth and confidence as a BDC Agent. Alex always pushed me to think strategically and approach every lead with purpose. Richard was patient and encouraging, always ready to offer advice or share insight from his years of experience. Mark had a steady, motivating presence—he led by example and showed me the importance of consistency and professionalism. Thanks to their support, I not only became more effective in my role, but also developed skills and habits that I’ll carry with me throughout my career.