ERIK BARBOZA
Phoenix,AZ
Summary
Dynamic and results-driven Fraud & Risk Analyst with 10+ years of experience combating financial fraud, mitigating risk, and safeguarding organizational assets. Proven expertise in developing and implementing fraud prevention strategies that reduce incidents and recover millions in losses. Skilled in investigating complex fraud cases, identifying emerging trends, and collaborating cross-functionally to strengthen policies and detection systems. Proficient in SQL, Excel, fraud detection technologies, and regulatory compliance frameworks. Recognized for creating SOPs, improving operational efficiency, and driving measurable impact in fraud reduction and risk management.
Career Highlights
- Investigated 100+ fraud cases, recovering $1.2M+ in losses.
- Developed and implemented 12+ Standard Operating Procedures (SOPs) across operations.
- Implemented fraud detection systems that reduced incidents by 50%.
- Designed new fraud prevention protocols, reducing incidents by 25%.
- Received multiple commendations for SOP development and fraud reduction impact.
Overview
12
12
years of professional experience
Work History
Risk Analyst
Mudflap
07.2024 - Current
- Managed chargebacks and disputes, preparing and submitting compelling evidence to reduce fraud-related losses.
- Distinguished between first-party fraud and true fraud by analyzing data, trends, and behavioral patterns.
- Identified and tracked fraud rings and systemic weaknesses in apps, policies, and processes.
- Designed and implemented new policies and SOPs, closing loopholes and strengthening fraud prevention frameworks.
- Partnered with engineering, coding, and customer experience teams to enhance security without sacrificing customer satisfaction or company growth.
- Leveraged SQL and internal databases to monitor company statistics, pinpoint loss drivers, and uncover fraudulent behavior.
- Balanced risk management with an emphasis on optimizing user trust and experience.
Fraud Operations Analyst
DoorDash
11.2021 - 07.2024
- Drove fraud reduction strategies, providing insights to lower fraud costs and protect platform integrity.
- Investigated complex cases of fraud and developed long-term preventative measures.
- Monitored transactions and accounts to identify risky behavior, preventing potential losses.
- Partnered cross-functionally to develop detection systems and implement fraud prevention initiatives.
- Received commendation for SOP development, improving efficiency and compliance.
- Applied SQL and Excel to extract insights and strengthen fraud analysis.
Suspect Fraud Analyst
American Express
05.2020 - 07.2021
- Investigated suspicious activity and protected merchants from fraud losses.
- Conducted 50+ complex investigations, recovering $700K in fraud-related losses.
- Prepared Suspicious Activity Reports (SARs) in compliance with BSA, Patriot Act, and AML guidelines.
- Used multiple fraud detection tools to analyze trends and provide quality assurance.
- Maintained QA standards and provided thought leadership on emerging fraud trends.
Fraud Protection Analyst
American Express
05.2018 - 05.2020
- Analyzed suspicious financial activity to minimize losses.
- Conducted investigations that recovered $700K in fraud losses.
- Prepared SARs for regulatory compliance and maintained high caseload productivity.
- Leveraged SQL to organize fraud data and support investigative processes.
Fraud Operations Analyst
LifeLock, Inc.
08.2016 - 04.2018
- Partner with the fraud and portfolio risk management teams to enable a seamless view into early life credit and fraud risk management, while balancing customer experience and business value.
- Perform quality assurance to validate cases are valid. Re-educate on features and products to keep Identity Theft Protection with LifeLock, Inc.
Fraud and Claims Ops
Wells Fargo
11.2015 - 04.2016
- Protect clients regarding their checking, saving, and credit accounts from fraudulent activity.
- Influence key stakeholders through impactful written and oral communication.
- Experience developing partnerships and collaborating with other business and functional areas.
- Knowledge and understanding of risk management in credit, market, or operations.
- Obtained goals for Quality Assurance by following the guidelines and integrity of the company.
- Coached and guided new Fraud and Claims ops with techniques to help them succeed.
Phone Banker I
Wells Fargo
06.2013 - 11.2015
- Quickly handle customer inquiries in a friendly and courteous manner. Delivering exceptional service to our customers by going out of the way to please them.
- Identifying customers needs to offer certain products and services to help them succeed financially.
- Consistently achieved the goal of an average handle time of 340 seconds on a weekly basis.
- Exceeded the sales goal of 13% conversion on warm transferring to sales representative.
Education
University of Arizona
05.2018
Skills
- Operations - Expert
- Customer Experience - Expert
- Regulatory Compliance
- Treasury
- Project Management
- Management
- Analytics
- Risk Management
- Operational Risk
- Quality Assurance
- Microsoft Excel
- Sales
- Risk Analysis
- SQL (Programming Language)
- Risk mitigation
Timeline
Risk Analyst
Mudflap
07.2024 - Current
Fraud Operations Analyst
DoorDash
11.2021 - 07.2024
Suspect Fraud Analyst
American Express
05.2020 - 07.2021
Fraud Protection Analyst
American Express
05.2018 - 05.2020
Fraud Operations Analyst
LifeLock, Inc.
08.2016 - 04.2018
Fraud and Claims Ops
Wells Fargo
11.2015 - 04.2016
Phone Banker I
Wells Fargo
06.2013 - 11.2015
University of Arizona
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