Erik Bellorin Rodriguez
Lakeland,FL
Overview
7
7
years of professional experience
Work History
Claims Specialist
GEICO
Lakeland, FL
06.2024 - Current
- Determined liability, compensability, and benefits due on each claim.
- Analyzed and interpreted policy terms to apply appropriate coverage.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Interpreted legal documents related to claims processing such as contracts and policy language.
- Maintained up-to-date knowledge of insurance laws and regulations.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Collaborated with fellow team members to manage large volume of claims.
- Provided exceptional customer service to maintain positive relationships with all parties.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Documented specific claims by completing and recording forms, reports and logs.
- Assisted new policyholders with processing claims.
- Reviewed and processed insurance claims to ensure accurate and timely resolution.
- Maintained up-to-date knowledge of regulatory changes affecting claims processing.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Documented all claim activities in a clear and concise manner.
Cook/Kitchen Aide
Able Hearts Lake Gibson
Lakeland, FL
10.2022 - 05.2024
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Executed proper techniques when preparing menu item ingredients.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Made meals in accordance with company standards and requirements.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Set up work stations prior to opening to minimize prep time.
- Received and stored food and supplies.
- Grilled and deep fried various foods from meats to potatoes.
- Organized storage areas for efficient usage of space.
- Distributed food to service staff for prompt delivery to customers.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adhered to food safety standards when storing and preparing foods.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Managed portion control using correct utensils during preparation and plating.
Shift Manager
McDonald's Restaurant
Lakeland, FL
11.2021 - 11.2022
- Maintained cleanliness and organization of work area.
- Resolved conflicts between employees or customers in a professional manner.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Directed and led employees and team members on effective operations, methods and procedures.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Monitored store operations to ensure compliance with company policies and procedures.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Upheld company standards and compliance requirements for operations.
- Assisted in resolving escalated customer service issues in a timely manner.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Identified needs of customers promptly and efficiently.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety standards throughout the store including proper use of equipment.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Observed and monitored utilization of equipment.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with health and safety regulations.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Customer Service Representative
SYKES
Mexico, Tlalnepantla
10.2017 - 09.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Mentored junior team members and managed employee relationships.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Mechanical Engineering - Physical Sciences
Universidad Del Zulia
Cabimas, Zulia, VenezuelaSkills
- Coverage assessments
- Verbal communication
- Compliance management
- Microsoft office
- Claims
- Documentation review
- Claims investigation
- Policy interpretation
- Claims processing
- Liability denials
- Complaint resolution
- Scheduling
- Account updating
- Call center operations
- Credit card payment processing
- Positive and professional
- Call management
- Task prioritization
- De-escalation techniques
- Strong teamwork
- Opening and closing accounts
- Customer relations
- Reading comprehension
- Client relations
- Active listening
- Data entry
- Quality control
- Customer education
- Professional telephone demeanor
Timeline
Claims Specialist
GEICO
06.2024 - Current
Cook/Kitchen Aide
Able Hearts Lake Gibson
10.2022 - 05.2024
Shift Manager
McDonald's Restaurant
11.2021 - 11.2022
Customer Service Representative
SYKES
10.2017 - 09.2021
Bachelor of Mechanical Engineering - Physical Sciences
Universidad Del Zulia