A love for mountaineering, ice climbing, backcountry skiing, rock climbing, trail running, and hiking Spending as much time in remote wilderness settings and pursuing challenging outdoor adventures
Erik Bird
Bozeman,MT
Summary
MSU student and REI member with leadership experience in high-volume retail, skilled in customer service, team coordination, and sales. Passionate mountaineer and trail runner with certifications in Avalanche 1, Swiftwater 1, and Wilderness First Aid. Committed to helping others explore the outdoors safely and confidently, while delivering excellent service and supporting REI’s mission.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Starbucks Special Projects
- 19th and Tecashe Turnaround: Helped reduce partner turnover by 50% and boosted gross revenue by 35% within the first month.
- Livingston New Store Opening: Trained 14 new partners, establishing strong operational standards until management was self-sufficient.
Director of Business Accounts (Current)
American Marketing Association (AMA)
08.2024 - Current
- Raised over $50,000 since August through targeted cold outreach and partnerships.
- Managed invoicing, business communications, and CRM database tracking.
Shift Supervisor
Starbucks
06.2022 - 06.2023
- Led daily operations, coached teams of up to 15 partners, and managed opening and closing procedures.
- Oversaw cash management processes; improved till accuracy and reduced financial discrepancies.
- Ensured compliance with health, safety, and sanitation protocols.
Barista
Starbucks
12.2021 - 06.2022
- Delivered high-quality customer service by creating prompt, personalized experiences.
- Maintained efficient operations through accurate order fulfillment and inventory restocking.
Barista
Starbucks
05.2021 - 09.2021
- Delivered high-quality customer service by creating prompt, personalized experiences.
- Maintained efficient operations through accurate order fulfillment and inventory restocking.
Education
Bachelor of Science - Business Accounting
Montana State University
Bozeman, MT05.2026
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Point of Sale (POS) Systems
- Inventory Management & Ordering
- Customer Relationship Building
- Outdoor Leadership & Safety Knowledge
- Team building
- Supervision and leadership
- Customer service
- Training & Development
- Interpersonal communication
- Conflict resolution
Interests
Certification
- Avalanche Level 1 (AIARE)
- Swiftwater Rescue Level 1
- Wilderness First Aid (WFA)
Leadership Clubs
- American Marketing Association (AMA) - MSU Chapter, Director of Business Accounts, Current, Raised over $50,000 since August through targeted cold outreach and partnerships.,
- Managed invoicing, business communications, and CRM database tracking.
- Society for Human Resource Management (SHRM), Former Treasurer
Timeline
Director of Business Accounts (Current)
American Marketing Association (AMA)
08.2024 - Current
Shift Supervisor
Starbucks
06.2022 - 06.2023
Barista
Starbucks
12.2021 - 06.2022
Barista
Starbucks
05.2021 - 09.2021
Starbucks Special Projects
Bachelor of Science - Business Accounting
Montana State University
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