Erik Burns
Rockland,MA
Summary
Dynamic leader with a proven track record at Inspire Brands - Dunkin', adept in franchise development and operations management. Excelled in building teams and enhancing customer satisfaction, contributing to significant growth. Skilled in strategic planning and problem-solving, my approach has consistently improved operational efficiency and profitability.
Overview
25
25
years of professional experience
Work History
Franchise Business Consultant
Inspire Brands - Dunkin'
Canton, MA
01.2023 - Current
- Offered expertise on operational challenges within franchise systems.
- Facilitated communication between franchisors and franchisees regarding policy changes or other important matters.
- Conducted market research to identify potential franchise opportunities.
- Identified areas where additional resources were needed in order to maximize growth potential of each location.
- Reduced process lags by training employees on best practices and protocols.
- Analyzed existing franchises to evaluate financial performance and profitability.
- Prepared detailed reports summarizing findings from consulting engagements.
- Established relationships with key industry professionals such as lawyers, accountants, bankers.
- Designed systems to track progress of individual franchises against corporate goals.
- Performed audits of existing franchises to ensure compliance with company standards and policies.
- Researched local demographics to determine suitability of opening a franchise in specific areas.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Realtor
William Raveis Real Estate Mortgage & Insurance
Hingham, MA
08.2021 - 01.2023
- Drafted contracts, purchase agreements, closing statements and leases.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Monitored changes in local markets that could affect the value of listed properties.
- Maintained accurate records of client interactions and transactions.
Realtor
Keller Williams
Braintree, MA
02.2020 - 08.2021
- Drafted contracts, purchase agreements, closing statements and leases.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Monitored changes in local markets that could affect the value of listed properties.
- Maintained accurate records of client interactions and transactions.
Real Estate Agent
Access Real Estate Lending
Dorchester, MA
03.2017 - 02.2020
- Presented properties to potential buyers and addressed questions.
- Managed real estate transactions from initiation to closing.
- Prepared comparative market analysis to estimate properties' value.
- Scheduled and attended weekly appointments with clients.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Coordinated appointments to show homes to prospective buyers.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
Vice President of Operation
Boloco
Boston, MA
08.2010 - 02.2017
- Analyzed data from various sources to identify trends in customer demand or operational efficiency issues.
- Expanded market presence to 23 locations across five states.
- Coordinated with vendors to obtain goods and services at competitive prices.
- Coordinated work across departments to keep teams on track with company goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Acquired a State grant for ESOL classes with pathways for higher education available to all Team Members.
- Developed a seasonal events team to work local events.
- Created an in-house commissary to provide all locations with freshly prepared salsas and sauces.
Area Manager of Operations
Chipotle
Boston, MA
09.2007 - 08.2010
- Moved from Columbus, OH to open the Boston Market.
- Collaborated with Real Estate development and Construction Managers in identifying new market locations.
- Coordinated hiring events with HR in building teams to fulfill an expansive growth strategy.
- Coordinated openings of twenty six new locations across four states in year one.
- Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
- Conducted weekly meetings with multi-unit managers in assessing operational excellence, hiring needs and goal reviews.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Recruited and trained multi-unit leaders to enable adherence to common standards and procedures.
- Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
- Implemented preventative maintenance programs with construction managers to improve equipment repair practices at all locations.
- Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records; including Development Journals for all multi-unit managers.
General Manager/NSO Manager
Chipotle
Columbus , OH
03.2002 - 09.2007
- Hired and Trained all new and exisiting employees on duties, policies and procedures.
- Utilized development journals for each team member with a cadence of monthly reviews for each team members.
- Opened eighty four new locations over three years across nine states.
- Hired and developed a new store opening team with experts at each station of the restaurant.
- Developed a three and five day training program designed to effeciently and effectively prepare teams for a Grand Opening.
- Utilized repair and maintenance classes for all equipment on a monthly basis.
- Developed training classes for writing budgets and P&L's.
Disney College Program Intern
Walt Disney World Resort
Orlando, FL
06.2000 - 09.2000
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Completed two 3 month sessions as a Disney College Program Intern.
- Earned my Ductorate and Mousters in those two sessions.
- Earned twenty two Golden Ear awards for creating an outstanding guest experience.
Education
Bachelor of Science - Economics
The Ohio State University
Columbus, OH05-2001
High School Diploma -
Port Jervis High School
Port Jervis06-1997
Skills
- Franchise development
- Operations management
- Business analysis
- Organizational development
- Adaptability and flexibility
- Team building
- Teamwork
- Customer satisfaction
- Sales techniques
- Sales process
- Human resources
- Food safety and sanitation
- Sales pitch development
- Product knowledge
- Cash handling
- Multitasking capacity
- Multitasking Abilities
- Conflict resolution
- Time management abilities
- Teamwork and collaboration
- Negotiation tactics
- Team leadership
- Customer feedback
- Interpersonal communication
- Market research
- Customer engagement
- Strategic planning
- Team member motivation
- Staff training and motivation
- Problem-solving aptitude
- Relationship building
- Inventory management
- Sales strategy
- Lead generation
- Goal setting
- Sales forecasting
- Active listening
- Point of sale operation
- Written communication
- Organizational skills
Affiliations
- Coach for youth baseball
- Coach for youth owner
- Weekly workout routine
- Bowler
- College football lover
- Pickleball
Timeline
Franchise Business Consultant
Inspire Brands - Dunkin'
01.2023 - Current
Realtor
William Raveis Real Estate Mortgage & Insurance
08.2021 - 01.2023
Realtor
Keller Williams
02.2020 - 08.2021
Real Estate Agent
Access Real Estate Lending
03.2017 - 02.2020
Vice President of Operation
Boloco
08.2010 - 02.2017
Area Manager of Operations
Chipotle
09.2007 - 08.2010
General Manager/NSO Manager
Chipotle
03.2002 - 09.2007
Disney College Program Intern
Walt Disney World Resort
06.2000 - 09.2000
Bachelor of Science - Economics
The Ohio State University
High School Diploma -
Port Jervis High School
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