Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

ERIK CABRAL

Bakersfield,CA

Summary

A hard-working individual with exceptional communication skills looking to expand my experience in the Restoration/Environmental Industry. Having over 15 years in the Restoration/Construction Industry, and 4 years in property management. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Regional Field Manager

Alacrity Solutions
01.2021 - Current
  • Responsible for managing Central California, Alaska, and Hawaii.
  • Directly oversaw 119 vendors throughout all three states.
  • Ensured claims were handled according to industry standards while protecting liability for carriers, program, and insured.
  • Maintained communication for contractors, insured, and carriers.
  • Troubleshooting of claims when they come to a standstill due to a number of reasons, for example: customer complaints, carrier complaints, contractor-related issues.
  • Handled warranty-related issues for contractors and carriers. Inspected and facilitated warranty application.
  • Coordinated training programs for regional staff members, focusing on customer service skills and sales techniques.
  • Approved funds based on services rendered.
  • Conducted site inspections with vendors and insureds in all three states.
  • Held meetings with carriers, insureds, and contractors when claims arise.
  • Reviewed score cards for vendors to ensure they were meeting SLAs in place by carrier and/or Alacrity.
  • Assisted with recruitment efforts for qualified personnel needed to fill open positions within the region.
  • Organized regional events and promotions to drive sales growth. Raised 50k in two years in sponsorships.
  • Resolved disputes between customers and local representatives promptly and efficiently.
  • Monitored customer service standards across the region, providing feedback and guidance to ensure high quality service.
  • Reviewed completed work to verify consistency, quality, and conformance.

Business Development Associate

Rainbow International Restoration of Bakersfield
12.2018 - 01.2021
  • Focused on Insurance Agents/Brokers, Real Estate Agent/Brokers, Property Management Companies and Property Owners
  • Currently a preferred vendor for multiple State Farm offices, selective Farmers Insurance and Property Management Companies as a result of different methods of growth
  • Negotiated pricing agreements with vendors and clients.
  • Created marketing materials to promote products and services.
  • Organized trade shows and other promotional events.
  • Conducted research on potential customers, competitors, and industry trends.
  • Prepared reports detailing sales performance, competitive analysis, and market trends.
  • Analyzed data from customer surveys to identify areas of improvement.
  • Drafted proposals highlighting value propositions of products or services.
  • Maintained accurate records of customer accounts using CRM software.
  • Ensured compliance with regulatory standards related to the industry.
  • Prepared and delivered presentations to potential clients and stakeholders to showcase company offerings.
  • Responsible for all social media presence.
  • Developed and maintained strong relationships with current and prospective clients to expand market presence.

Assistant Facilities Manager

Eden Housing
04.2016 - 12.2018
  • Directly Monitored/ Conduct Tax-Credit/Hud Inspections
  • Coordinate and manage capital improvement projects throughout 142 properties 2,400 units total
  • Project Manage High Risk Projects related but not limited to mold, lead, asbestos and hazard waste material, dry rot related
  • Monitored building expenses through Yardi Reports to stay within budget expenses
  • Identify in house training and coordinated for over 60 Maintenance techs in fields of dry/wet rot, water restoration and mold remediation
  • Conducting site inspections to ensure properties are at low risk for any liability in relations to building maintenance and preventative maintenance

Insurance Agent

GEICO OFFICE OF BAKERSFIELD
06.2011 - 03.2016
  • Property and Casualty Licensed
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Monitored market conditions to ensure that existing policies remain competitively priced.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Homeowners/Renters and commercial insurance focused
  • Engaged customers and provided high level of service by carefully explaining details about documents.

Project Manager

SERVPRO RESTORATION AND CONSTRUCTION
08.2004 - 02.2011
  • Estimating projects, coordinating schedules.
  • Project managing to maintain quality control
  • Estimated using Xactimate Software
  • Negotiated contracts with vendors, suppliers, contractors, and other stakeholders.
  • Conducted regular meetings with clients to discuss progress reports and changes in scope or design.
  • Maintained detailed records of all costs associated with each project.
  • Provided technical guidance to on-site personnel including laborers and supervisors.
  • Completed projects on time and within allocated budget.
  • Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
  • Coordinated directly with homeowners and insurance carriers during the claim to ensure continued communication between both.
  • Reviewed architectural plans for accuracy and completeness.
  • Organized subcontractors to ensure timely completion of projects.
  • Developed and implemented project plans, budgets, and schedules.

Education

Some College (No Degree) - Communications

BAKERSFIELD COMMUNITY COLLEGE
Bakersfield, CA

HIGH SCHOOl DIPLOMA -

CENTENNIAL HIGH SCHOOL
BAKERSFIELD, CA

Skills

  • Project Management
  • Yardi
  • Salesforce
  • Microsoft
  • Bilingual in Spanish- SRW
  • Water Restoration
  • Building Code Compliance
  • Code Enforcement
  • Preventative Maintenance
  • Property and Casualty License
  • REAC Inspection Trained
  • Territory Management
  • Project Planning
  • Business Development
  • Employee Development
  • Budget Management
  • Market Research
  • Excellent Communication

References

Available upon Request

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Regional Field Manager

Alacrity Solutions
01.2021 - Current

Business Development Associate

Rainbow International Restoration of Bakersfield
12.2018 - 01.2021

Assistant Facilities Manager

Eden Housing
04.2016 - 12.2018

Insurance Agent

GEICO OFFICE OF BAKERSFIELD
06.2011 - 03.2016

Project Manager

SERVPRO RESTORATION AND CONSTRUCTION
08.2004 - 02.2011

Some College (No Degree) - Communications

BAKERSFIELD COMMUNITY COLLEGE

HIGH SCHOOl DIPLOMA -

CENTENNIAL HIGH SCHOOL
ERIK CABRAL