Summary
Overview
Work History
Skills
Timeline
Generic

ERIK CAMPBELL

Boston,MA

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

11
11
years of professional experience

Work History

Business Account Rep.

Verizon Wireless
08.2022 - Current
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Monitored business accounts for payment delinquency and initiated collection efforts.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Generated and distributed monthly customer statements.
  • Investigated customer credit references and approved credit lines.

Entrepreneur- Exoctic Bath and Body

Self Employed
02.2017 - Current
  • Determined business plan, mission statement, and vision.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Mapped income generating strategies to grow revenue.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
  • Identified target customer segments through in-depth research, building tactical marketing strategies.
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Generated additional revenue streams through constructive partner and client relationships.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Cook

99 Restaurant & Pub
06.2015 - 09.2017


  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Sales Associate

Old Navy
09.2012 - 11.2015
  • Like many positions in customer service, Old Navy customer experience associate jobs focus on enhancing the shopping experience of customers
  • Customer service associates answer questions, drive sales, and maintain store locations
  • Old Navy customer experience associates often perform different duties throughout the day and work in various capacities
  • Many customer experience associates act as cashiers ringing out customers at cash registers near the front of the store
  • Customer experience associates must feel comfortable talking to customers and interacting with the general public
  • Training typically covers customer service tactics and brand protocol, including store operations and procedure.

Skills

  • Effective Customer Communication
  • Infectious Diseases
  • Pipeline Growth
  • Correspondence Writing
  • Customer Needs Assessments
  • Advertising Initiatives
  • Effective Project Management
  • Client Satisfaction
  • Client Base Retention
  • Credit and Debt Card Processing
  • Client Relationships
  • Product Selection
  • Budget Management
  • Cash Control
  • Sales Records Management
  • Expense Reports

Timeline

Business Account Rep.

Verizon Wireless
08.2022 - Current

Entrepreneur- Exoctic Bath and Body

Self Employed
02.2017 - Current

Cook

99 Restaurant & Pub
06.2015 - 09.2017

Sales Associate

Old Navy
09.2012 - 11.2015

Similar Profiles

CREATE PROFILE
ERIK CAMPBELL