Erik Carver

I reviewed warranty ROs for complete and correct documentation.

Reviewed the technician's punch times and diagnostic times.

I flagged the technician for the appropriate time.

I looked for any additional time that was relevant.

I posted credit memos and journal variances.

I ensured the warranty schedule was clean.

• Greeted customers, listened to their vehicle concerns, and wrote up service orders.
• Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
• Provided cost estimates for additional repairs and services requested by customers.
• Communicated repair information to customers in a professional manner.
• Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
• Maintained customer database with current contact information and vehicle records.
• Resolved customer complaints regarding service quality or billing issues promptly and professionally.
• Followed up with customers after the completion of service to ensure satisfaction with the results.
• Assisted technicians in locating parts from vendors when needed for specific jobs.
• Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
• Monitored inventory levels of shop supplies and ordered new materials when needed.
• Processed payments for completed services using cash register or point-of-sale systems.
• Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
• Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
• Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
• Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
• Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
• Presented accurate estimates to inform customers of service charges and expectations.

• I listened to the customer's concerns about their vehicle, and wrote the RO accordingly.
• I would look up and supply parts to the technician in order to finish the needed repairs.
• I sold parts to customers over the counter.
• I reviewed warranty repairs for proper documentation, notes, and procedures.
• I submitted claims, ad looked for any and all labor that could be added as appropriate