Summary
Overview
Work History
Education
Skills
Timeline
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Erik Chapman

San Antonio

Summary

Experienced with developing clear and concise Standard Operating Procedures that drive operational efficiency. Utilizes strong analytical and organizational skills to identify and address procedural gaps. Knowledge of effective communication techniques ensures that SOPs are easily understood and implemented across teams.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

CVS Caremark
10.2022 - 08.2023
  • Assisted members with all of their pharmacy benefits
  • Proactively followed up with both pharmacies and doctors to ensure members were getting the prescriptions they needed
  • Showed empathy towards all members needs and concerns

Manager and Server

Silo Elevated Cuisine
11.2014 - 11.2021
  • Trained new employees on menu knowledge and overall restaurant culture
  • Communicated between kitchen staff and employees to ensure all guests needs were met
  • Sole manager on multiple shifts per week, including both opening and closing duties
  • Handled guest issues, and proactively problem solved in order to work towards a solution
  • Contact: Scott Cargill-210-818-7524

Server and Trainer

P.F. Chang's China Bistro
06.2011 - 06.2014
  • Trained all new servers on company culture, standards, and menu knowledge
  • Skillfully anticipated and addressed guests' service needs
  • Dealt with guest concerns before they became issues that needed management involvement

Education

No Degree - Accounting

University of Phoenix
Tempe, AZ

Skills

  • Excellent communication skills
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Effective time management
  • Teamwork
  • Self-motivated
  • Training program design
  • Critical thinking
  • Data entry
  • Training program development

Timeline

Customer Service Representative

CVS Caremark
10.2022 - 08.2023

Manager and Server

Silo Elevated Cuisine
11.2014 - 11.2021

Server and Trainer

P.F. Chang's China Bistro
06.2011 - 06.2014

No Degree - Accounting

University of Phoenix

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Erik Chapman