Summary
Overview
Work History
Education
Skills
Timeline
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Erik Clausen

Hospitality Professional
Port St Lucie,FL

Summary

.Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Service Manager

Cheddar's Scratch Kitchen
Port St Lucie, United States
12.2021 - Current
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Integrated service and team management strategies to boost business profits.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Set clear expectations and created positive working environment for employees.

General Manager

Punchline Comedy Clubs
Philadelphia/Sacramento, PA/CA
06.2017 - 05.2021
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Introduced Drag Brunch and Special Events and expanded customer demographics, increasing weekly business by up to 50%.

General Manager

Movie Tavern
Baton Rouge, LA
01.2016 - 06.2017
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Senior Manager

RA Sushi Bar Restaurant
Pembroke Pines, FL
01.2011 - 06.2016
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Set clear expectations and created positive working environment for employees.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Education

Bachelor of Science - Accounting

Pennsylvania State University
University Park, PA
05.2001 -

Skills

Culture development

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Timeline

Service Manager

Cheddar's Scratch Kitchen
12.2021 - Current

General Manager

Punchline Comedy Clubs
06.2017 - 05.2021

General Manager

Movie Tavern
01.2016 - 06.2017

Senior Manager

RA Sushi Bar Restaurant
01.2011 - 06.2016

Bachelor of Science - Accounting

Pennsylvania State University
05.2001 -

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Erik ClausenHospitality Professional