Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Erik Concors

Chester

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

6
6
years of professional experience

Work History

USA Hockey Referee

Independant Contract
04.2021 - Current
  • Maintained order during games through effective communication with coaches and players.
  • Contributed to a positive game atmosphere by maintaining professionalism at all times, both on and off the ice.
  • Assisted in the development of new referees by sharing knowledge and providing guidance during training sessions.
  • Demonstrated adaptability when faced with unexpected game situations or challenges, resulting in minimal disruptions to gameplay.
  • Handled disputes calmly and effectively, diffusing tense situations between teams during matches.
  • Collaborated with fellow officials to ensure consistent rule interpretation throughout games.
  • Tracked and reported game statistics to scorekeeper during games.

Sales Associate

Calvin Klein
08.2022 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Representative

Sports Nuts Inc.
02.2019 - 06.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Selected correct products based on customer needs, product specifications, and applicable regulations.
  • Took calls from customers in regard to emergencies involving boats breaking down and contacted employees who would be in the area to help them out. If needed, I would go by myself to fix any issues.

Education

No Degree - Business Management / Pre-Law

The University of Tampa
Tampa, FL
12-2026

High School Diploma -

Burke Catholic High School
Goshen, NY
06-2023

Skills

  • Decision-making under pressure
  • Assertiveness
  • Customer service
  • Teamwork and collaboration
  • Critical thinking
  • Time management
  • Multitasking Abilities
  • Problem-solving skills
  • Excellent people skills
  • Exceptional customer service
  • Outgoing personality
  • Store opening and closing

Interests

  • Team Sports
  • Enjoy participating in Boxing for overall physical and mental well-being
  • Gym Workouts
  • Basketball
  • Coding and Programming
  • Blockchain Technology and Cryptocurrency
  • Equestrian (Nationally ranked 3'6 Junior Hunters)

Timeline

Sales Associate

Calvin Klein
08.2022 - 12.2024

USA Hockey Referee

Independant Contract
04.2021 - Current

Sales Representative

Sports Nuts Inc.
02.2019 - 06.2022

No Degree - Business Management / Pre-Law

The University of Tampa

High School Diploma -

Burke Catholic High School

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Erik Concors