Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erik Cortes Orozco

Salt Lake City,UT

Summary

Dynamic customer service professional with extensive experience at Regal Cinemas, excelling in cash handling and fostering customer loyalty. Proven ability to enhance store operations through effective communication and sales proficiency, consistently generating repeat business and improving inventory accuracy. Committed to maintaining a professional appearance and ensuring workplace safety.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience

Work History

Floor Staff Member/Senior Team Leader/Assistant Manager

Regal Cinemas
01.2023 - 07.2025
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Produced weekly, daily and monthly activity reports and forecasts.

Merchandise Associate

Home Depot
06.2022 - 08.2022
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Created attractive displays to promote items.

Sales Associate

AutoZone
09.2021 - 02.2022
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

Domino's Pizza
03.2021 - 05.2021
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Hillcrest Highschool
Midvale, UT
05.2022

Skills

  • Cash handling expertise
  • Workplace safety
  • Professional appearance
  • Sales proficiency
  • Technical aptitude
  • Store cleaning
  • Store maintenance
  • Shipment receiving
  • Hospitality and accommodation
  • Shift scheduling
  • Customer service
  • Marketing

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Floor Staff Member/Senior Team Leader/Assistant Manager

Regal Cinemas
01.2023 - 07.2025

Merchandise Associate

Home Depot
06.2022 - 08.2022

Sales Associate

AutoZone
09.2021 - 02.2022

Customer Service Representative

Domino's Pizza
03.2021 - 05.2021

High School Diploma -

Hillcrest Highschool

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