Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

ERIK DAVIN NYSTROM

rolesville,NC

Summary

Results-driven Operations Management professional recognized for enhancing customer service and retention rates. Proven expertise in strategic planning and program development that fosters positive client outcomes. Strong leadership abilities are demonstrated through effective staff training and development, ensuring continuous organizational growth while optimizing operational efficiency through clear communication and systematic methodologies.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Operations Manager

The Budd Group
Durham, NC
05.2014 - Current
  • Recognized by management for providing exceptional customer service.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Conference Food & Beverage Manager

Aramark Corporation / UNC Carolina Dining & Catering Services
Chapel Hill, NC
02.2009 - 04.2014
  • Responsible for managing and executing all FOH Food & Beverage operations in high volume university conference facility with 400 seat dining room and several private meeting rooms which includes plated/served meals, buffets & receptions with average annual sales of 4.3 million dollars
  • Spearheaded the implementation, migration and roll-out of KRONOS Workforce Labor Management System
  • Built entire database from ground up
  • Mitigated labor costs by 16% from YOY prior to roll-out
  • Trained the other management and leadership team on how to use the Labor Management System.
  • Responsible for producing weekly schedules for all hourly employees
  • Appointed “Health & Safety Champion” of component which included vigorous training to implement and enforce company mandated health and safety policies in both FOH and BOH operations which resulted in only 2 injury claims in a 3 year period
  • Conducted several sanitation and safety audits.
  • Received health inspection scores of 100% in both 2011 inspections
  • Developed, authored and implemented an original home-grown comprehensive FOH training manual
  • Worked continuously to build relationships with clients and guests, to forge productive partnerships, anticipate the needs of future events, and demonstrate value to secure repeat business.

Catering / Dining Manager

BON APPETIT at CISCO SYSTEMS, INC.
Raleigh, NC
08.2007 - 01.2009
  • Directed comprehensive catering services across multiple facilities for a large corporate setting.
  • Developed high-end specialized service for Cisco's Executive Briefing Center.
  • Managed catering operations in Executive Briefing Center with hands-on approach.
  • Provided and produced monthly and quarterly revenue forecasts, budget reporting, P&L reports, and oversaw the allocation of capital budget resources and management of the annual budget of 1.8 million dollars.
  • Facilitated and processed billing, invoicing, and produced financial reporting; developed 'up sells' to increase revenue; and implemented changes in inventory and labor to help with cost reductions.
  • Managed 8 employees directly, which included hiring, training, appraising, and coaching.
  • Worked in conjunction with the Executive Chef to constantly develop new catering menus for the Executive Briefing Center, the Conference Center, the Sales Training Center, and the general staff population.
  • Proactively provided exceptional customer service to all clients at Cisco, and established strong relationships with them.

Food and Beverage Manager

NORTH RIDGE COUNTRY CLUB
Raleigh, NC
03.2004 - 08.2007
  • Responsible for management of high volume facility
  • Managed, recruited, and trained a staff of 30 full-time and part-time employees, including scheduling and performance reviews.
  • Provided and produced monthly and quarterly revenue forecasts, budget reporting, P&L reports, and oversaw the allocation of capital budget resources.
  • Developed and produced comprehensive training programs and manuals for new and existing employees.
  • Directly maintained inventory by ordering products, and working with vendors.
  • Oversaw, coordinated, and managed the remodeling project and restaurant reopening.
  • Created a club called 'Wine Society,' which allowed members opportunities to learn both basic and detailed information about wines, participate in monthly meetings and tastings, and attend a lecture series.

Education

Bachelor of Arts - Environmental Studies And Economics

THE EVERGREEN STATE COLLEGE
Olympia, WA
01.1996

Skills

  • Customer relationship development
  • Client service optimization
  • Customer retention
  • Training delivery
  • Training program development
  • Relationship building
  • Team building/leadership
  • Troubleshooting and problem solving
  • Proficient in DayForce, Coupa, Kronos, Salesforce, and PeopleSoft platforms

Certification

  • Proficient with Coupa, DayForce, SalesForce, Kronos & PeopleSoft Software Platforms
  • Registered Building Service Manager - R.B.S.M.
  • Crowd Control Management Certification
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) Certification
  • General Mobile Radio Service (GMRS) Business License Certification

Accomplishments

  • Mid Market Account of the Year Award
  • Operational Excellence Award, Recognized annually for outstanding contributions to operational efficiency
  • Outstanding Customer Satisfaction Award

Languages

Spanish
Professional

References

References available upon request.

Timeline

Operations Manager

The Budd Group
05.2014 - Current

Conference Food & Beverage Manager

Aramark Corporation / UNC Carolina Dining & Catering Services
02.2009 - 04.2014

Catering / Dining Manager

BON APPETIT at CISCO SYSTEMS, INC.
08.2007 - 01.2009

Food and Beverage Manager

NORTH RIDGE COUNTRY CLUB
03.2004 - 08.2007

Bachelor of Arts - Environmental Studies And Economics

THE EVERGREEN STATE COLLEGE

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