Erik Delgado
Shorewood,IL
Summary
Proficient Bilingual Shipping manager adept at keeping teams moving quickly and accurately to achieve shipping goals. Organized and detail-oriented with strong management of resources and deadlines. Bringing 8 years of expertise in related roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping Department Manager
Bob's Discount Furniture
12.2020 - Current
- Managed shipping operations to maintain optimal quality of product and meet expected customer demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shipping Operations Superviosr
Bobs Discount Furniture
10.2018 - Current
- supervised a team of 40 hourly associates.
- Orchestrated shipping loads to out of state Depots by producing accurate shipping documentation and package labels.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Reviewed paperwork to determine priorities and set schedules.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Generated end-of-day reports covering shipments and productivity.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
- Met or exceeded production goals and objectives by following strict procedures.
- Monitored progress of tasks to provide feedback for improvement.
Clearnce and Returns Lead
Bob's Discount Furniture
11.2015 - Current
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in [Software] inventory tracking system.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Operated electric pallet jack, forklift and manlift.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Skills
- Shipping and Receiving Functions
- SAP
- RED Prairie
- Power Bi
- Excel and Microsoft word
Certification
Forklift Certification
Timeline
Shipping Department Manager
Bob's Discount Furniture
12.2020 - Current
Shipping Operations Superviosr
Bobs Discount Furniture
10.2018 - Current
Clearnce and Returns Lead
Bob's Discount Furniture
11.2015 - Current
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