Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Dickson

Piedmont,SC

Summary

Dynamic manager with a proven track record at SD Racing LLC, excelling in inventory management and customer engagement. Skilled in effective communication and goal-oriented planning, I consistently delivered projects that exceeded client expectations, ensuring timely and accurate service while fostering strong relationships.

Overview

19
19
years of professional experience

Work History

Manager

SD Racing LLC
01.2018 - Current
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Set up contracts with vendors and suppliers to obtain best pricing and terms.
  • Consulted with customers to set expectations, budget, and timeframes for their projects.
  • Managed purchasing, sales, marketing and customer account operations.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed customer projects to deliver a product that exceeded their expectations within the set timeframes for completion.

Catering Supervisor

Chartwells Compass Group
05.2014 - 11.2017
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.

Morning Catering Lead

Chartwells Compass Group
08.2013 - 05.2014
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Catering Delivery Driver

Chartwells Compass Group
11.2012 - 08.2013
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Assisted catering servers in setting up events and cleaning up events.

Retail Stock Associate

Chartwells Compass Group
09.2012 - 11.2012
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Unloaded packages with care and placed in proper staging area.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Sorted and properly arranged items.

Produce Clerk

Lowes Foods
03.2006 - 12.2012
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.

Education

High School Diploma -

Southwest Guilford High School
High Point, NC
06-2008

Skills

  • Customer engagement
  • Schedule preparation
  • Policy implementation
  • Monitoring financial records accuracy
  • Workforce management
  • Proficient in expectation communication
  • Goal-oriented planning
  • Decision-making
  • Effective task delegation
  • Effective communication
  • Inventory management
  • Effective time management

Timeline

Manager

SD Racing LLC
01.2018 - Current

Catering Supervisor

Chartwells Compass Group
05.2014 - 11.2017

Morning Catering Lead

Chartwells Compass Group
08.2013 - 05.2014

Catering Delivery Driver

Chartwells Compass Group
11.2012 - 08.2013

Retail Stock Associate

Chartwells Compass Group
09.2012 - 11.2012

Produce Clerk

Lowes Foods
03.2006 - 12.2012

High School Diploma -

Southwest Guilford High School

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