Erik Dilorenzo
Ocala
Summary
Dynamic Certified Store Manager with Walgreens, adept at leading diverse teams to exceed performance targets. Skilled in store operations and employee engagement, I excel in recruitment and complaint handling, driving operational excellence and enhancing customer satisfaction. Proven track record in budget planning and retail inventory management, fostering a high-performing work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Store Manager
Walgreens
05.2008 - Current
*Lead a team of 25-30 team members including Registered Pharmacists, Pharmacy Technicians, Shift Leads, and Customer Service staff.
*Maintain state and national Pharmacy Technician licensing including Immunization and CPR certification.
*Lead a team to achieve multiple measures and targets both on the retail and healthcare sides.
Education
BBA - Management
Freed-Hardeman University
Henderson, TN05.2008
Skills
- Store operations
- Recruitment and hiring
- Complaint handling
- Task delegation
- Employee scheduling
- Budget planning
- Merchandise planning
- Employee engagement
- Customer service
- Problem-solving
- Retail inventory management
- Customer service management
Certification
*Certified Pharmacy Technician (PTCB)
*Registered Pharmacy Technician (RPT) State of Florida
*Certified Professional Food Manager
Timeline
Certified Store Manager
Walgreens
05.2008 - Current
BBA - Management
Freed-Hardeman University
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