Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik E. Baszuk

Rochester

Summary

Hardworking and enthusiastic problem solver with over 4 years of experience as a billing representative skilled in providing optimal billing efficiency and achieving high quality results. Self-motivated offering a strong work ethic and determination to complete tasks in a timely manner. Seeking a role of increased professional responsibility and opportunity.

Overview

12
12
years of professional experience

Work History

Billing Representative

Avangrid (RG&E)
12.2020 - Current
  • Worked no invoice report to trouble shoot why an account has not billed and billed to current
  • Installed meters in SAP as part of meter install team (including electric, gas and NUG/bidirectional meters)
  • Installed NUG accounts in SAP
  • Scored a fully competent on PMP
  • Adept at data analysis, resolving billing account discrepancies, and generating corrections working outsort report
  • Reviewed and solved account and billing discrepancies.
  • Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
  • Leveraged strong analytical skills to identify patterns in data, enabling faster billing resolutions and improved decision making.
  • Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.

Virtual Sales Consultant

Outsource
04.2018 - 12.2020
  • Outbound sales role within the current client base
  • Cold calling within the current client base to set up virtual demos through a computer screenshare
  • Sending blast emails to 5,000 to 10,000 clients through Clearside in order to mine the data for warm leads based on open views and frequency of views.
  • Using Clearside software to walk the customer through the solution through a demo site in order to build value for the sale
  • Using Salesforce as a tool for callbacks and to move the customer through the sales process.

Senior Event Sales Representative

AMF/Bowlmor
05.2016 - 04.2018
  • Enhanced roll with the added duties of weekly report completion to upper management
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in event sales management.
  • Collaborated with cross-functional teams to ensure seamless event execution, leading to repeat business.
  • Responsible for the distribution of leads via RFP and Team lead for center staff during off hours with regards to event management and payment execution.
  • Boosted client satisfaction by providing personalized event recommendations tailored to their unique needs.
  • Team leader that handles daily functions while management is unavailable

Event Sales Representative

AMF/Bowlmor
08.2013 - 05.2016
  • Managed a variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Monitored current customer preferences using proprietary software to determine the future focus of sales efforts.
  • Shared product knowledge with customers while making personal recommendations aimed towards their specific needs.
  • Confirmed with customers that their recently requested changes had been input into system.
  • Maintained courteous and friendly interactions with customers under high pressure situations.
  • Liaised between clients and internal staff to resolve any logistical challenges during the planning stages of events.
  • Increased event bookings by establishing strong relationships with clients and delivering exceptional customer service.

Education

B.S. - Business Management

St. John Fisher College School of Business

A.A.S - Business Administration

Monroe Community College

Skills

  • Effective communication in diverse formats
  • Motivated and adaptable to new technologies
  • Proficient in task prioritization
  • Collaborative team member
  • Effective prioritization techniques
  • Self-directed work proficiency
  • Teamwork and collaboration
  • Analytical thinking

Timeline

Billing Representative

Avangrid (RG&E)
12.2020 - Current

Virtual Sales Consultant

Outsource
04.2018 - 12.2020

Senior Event Sales Representative

AMF/Bowlmor
05.2016 - 04.2018

Event Sales Representative

AMF/Bowlmor
08.2013 - 05.2016

A.A.S - Business Administration

Monroe Community College

B.S. - Business Management

St. John Fisher College School of Business

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