Erik Enriquez

• Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
• Mentored staff on best practices, enhancing team performance and productivity.
• Conducted regular performance evaluations to identify training needs and opportunities for growth.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Evaluated staff performance and provided coaching to address inefficiencies.

• As a CSR Med I Bilingual representative I actively listen to the beneficiaries reason for the call and listen for key words to assist me during the call.
  
• Use proper scripting when answering the beneficiaries questions to ensure they are receiving the correct information in regards to their inquiry.
• Statics driven, making sure I adhere to my schedule, providing quality service on every call and completing necessary trainings that are assigned.

• Worked safely around moving machinery.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Determined at the beginning of the call of it was going to be a Benefits call or a Triage call for a Nurse.
• Always verified HIPAA to protect the privacy of the callers Healthcare information.

• Maintained up-to-date knowledge of product and service changes.
• Described and explained details about Charter Spectrum TV and Mobile service options to inform customers and guide purchasing decisions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
• Fulfilled all cashier duties, including cash handling, credit card transactions and register closeout at end of business day.
• Assisted customers in finding appropriate parts promptly.

• During a six month period generated revenue over $250,000
• Implemented HR & Benefits including:

Compensation, Performance, Recruitment

Affordable Care Act

Direct Contact for Client and Broker

• Handled customer support calls responding to inquiries on ADP

HR &Benefits products (Tier 1).

• Effectively managed escalations that were submitted to the District Manager inbox.

• Exceeds expectation with a greater availability rate and lower average handle time.
• Hybrid roll to assist client with Flexible Spending Accounts and Online Commuter Benefit inquires.
• Generated W-2 forms with accuracy

• Initiated roll at ADP as an Employee Service Representative
• Assisted employees to enroll in Health Benefits ( Medical, Dental, Vision, FSA, HSA)

• Project Leader-Efficiently converted " Housing Authority of El Paso" Paperless Project
• Scanned over one million paper forms to PDF's
• Supervised 5 employees