Mountian Climbing
Erik Černic
Technical Consultant
Ajdovščina
Summary
Highly accomplished Technical Support Specialist with an impressive track record in the casino industry. Possessing a diverse range of skills and expertise in network troubleshooting, analytical thinking, technical support, statistical data analysis, and electrical troubleshooting. Equipped with the necessary tools to provide exceptional support and resolve complex technical issues efficiently. Demonstrates a strong work ethic, meticulous attention to detail, and an unwavering commitment to delivering excellence. Swiftly diagnoses and addresses technical challenges, minimizing downtime and ensuring optimal system functionality. Exceptional communication and interpersonal skills to build strong relationships with colleagues, clients, and stakeholders. Graduate of School Center Nova Gorica with a dedication to lifelong learning and professional development. Actively seeks out new opportunities to expand knowledge and skill set, staying abreast of industry trends. Dedication to continuous improvement enables the application of expertise in innovative ways, consistently delivering top-notch results.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
TECHNICAL CONSULTANT
ALFASTREET GAMING, POČKAJ D.O.O
Sežana, Obcina Sezana
09.2022 - Current
- Company Overview: Website https://alfastreet.si/
- Provide expert consultation to clients on modifying existing solutions to align with their specific needs and requirements.
- Assist customers in improving user experience by offering guidance and implementing enhancements to optimize functionality and usability.
- Conduct financial reviews and generate periodic reports to evaluate the financial performance of solutions.
- Demonstrate in-depth knowledge of both hardware and software components, ensuring comprehensive understanding of technical aspects.
- Identify, diagnose, update, and document external client issues, utilizing effective troubleshooting techniques.
- Conduct comprehensive software or hardware tests and perform root cause analysis to identify and address underlying issues.
- Maintain error logs in collaboration with the software, hardware, and quality assurance departments, facilitating efficient issue resolution.
- Conduct periodic evaluations of customer satisfaction to gauge the quality of service and identify areas for improvement.
- Monitor and manage active cases, providing support and assistance in transitioning technicians on duty for seamless service delivery.
- Coordinate and facilitate hardware or software solution updates with customers, ensuring smooth and timely delivery of updated solutions.
FIELD SERVICE MANAGER
INTERBLOCK D.D.
Menges, Obcina Menges
10.2021 - 09.2022
- Company Overview: Website https://www.interblockgaming.com/
- Managed and led a team of service technicians, overseeing service operations within a designated region.
- Successfully achieved customer satisfaction and service level agreement (SLA) targets by ensuring efficient and timely service delivery.
- Built and maintained strong relationships with key customers, addressing inquiries, concerns, and escalations.
- Tracked and analyzed key performance indicators (KPIs) to drive continuous improvement and optimize service operations.
- Collaborated with cross-functional teams to ensure smooth coordination of service activities and effective communication.
- Provided regular updates to senior management on service performance, challenges, and opportunities.
- Provided round-the-clock support and expert advice to casinos on slot equipment, ensuring uninterrupted operations and maximizing customer satisfaction.
- Conducted comprehensive training sessions for casino technical staff, empowering them with the knowledge and skills needed to effectively maintain and troubleshoot gaming equipment.
- Offered insightful customer advisement to optimize game profits, leveraging a deep understanding of industry trends and best practices.
- Executed on-site installations of gaming equipment, meticulously managing the process to ensure seamless integration and minimal downtime.
- Conducted thorough analysis of game turnovers both on and off the field, utilizing data-driven insights to inform strategic decisions and drive revenue growth.
TECHNICAL SUPPORT SPECIALIST
GAMBEE, PROIZBIRA D.O.O
10.2020 - 10.2021
- Company Overview: Website https://www.gambee.eu/
- Spearheaded global servicing and installation of gaming machines in gaming salons, ensuring seamless operations and customer satisfaction.
- Conducted comprehensive training sessions for technical departments in gaming halls, equipping them with the necessary skills to handle maintenance and troubleshooting.
- Provided 24/7 technical support to customers via phone or email, promptly addressing their concerns and ensuring minimal downtime.
- Demonstrated expertise in diagnosing problems with the SAS protocol, resolving issues efficiently and effectively.
- Meticulously identified and reported software errors on the frontend, providing detailed descriptions for efficient debugging and resolution.
- Collaborated with QA engineers, offering valuable insights and suggestions for testing programs or applications through real-world scenarios.
- Conducted in-depth analysis of game profitability, leveraging data to identify strategies for maximizing revenue.
- Performed software testing, ensuring optimal performance and functionality.
- Fostered collaboration with the hardware department, facilitating seamless integration of software and hardware components.
- Assisted the service manager in overseeing and executing service tasks.
- Expertly resolved complex inconsistencies, troubleshooting and resolving technical challenges.
- Prepared equipment and resources at home, ensuring preparedness for field service interventions.
- Developed and maintained a comprehensive list of service activities during standby time at home, optimizing productivity and readiness.
- Prepared and tested spare parts, ensuring availability and reliability for timely repairs.
- Conducted performance testing of software, identifying and addressing any performance bottlenecks.
- Conducted additional software testing to validate functionality and user experience.
- Prepared detailed reports documenting field service interventions, ensuring accurate documentation of activities and findings.
- Provided clear instructions and training to appliance users, enabling smooth operation and troubleshooting.
- Repaired used gaming machines or components, refurbishing them for resale purposes.
- Managed the packaging and organization of service parts for gaming machines, ensuring efficient inventory management.
- Provided expert advice on strategies to enhance gaming machine turnover, maximizing profitability for clients.
- Conducted market analysis and actively sought new expansion opportunities, identifying potential growth areas.
- Maintained on-call duty, being available 24/7 to address customer needs and emergencies through phone and email channels.
TECHNICAL SUPPORT SPECIALIST
ALFASTREET GAMING, POČKAJ D.O.O
02.2018 - 05.2020
- Company Overview: Website https://alfastreet.si/
- Successfully delivered and completed over 35 casino projects worldwide, showcasing a proven track record in implementation.
- Provided expert customer advice and guidance to optimize game profits, leveraging a deep understanding of the gaming industry.
- Offered 24/7 support and consultation to casinos on slot equipment, ensuring uninterrupted operations and client satisfaction.
- Possessed extensive knowledge of internet protocols such as TCP/IP and UDP, enabling seamless integration and connectivity of gaming systems.
- Conducted comprehensive training programs for casino technical staff, equipping them with the necessary skills to effectively maintain and troubleshoot gaming equipment.
- Conducted thorough analysis of game turnovers both on and off the field, utilizing data-driven insights to inform strategic decisions and drive revenue growth.
- Demonstrated excellent communication and interpersonal skills, fostering positive relationships with clients and colleagues.
- Displayed strong planning and organizational abilities, effectively managing multiple projects and tasks simultaneously.
MECHANIC REPAIRMAN
JAN KOREN SP
03.2017 - 01.2018
- Specialized Car Servicing for Prestigious Brands: During my tenure, I excelled in delivering exceptional car servicing for renowned luxury brands such as BMW and Audi. Leveraging my extensive expertise and comprehensive knowledge of these vehicles, I ensured that every aspect of maintenance and repair adhered to the highest standards of precision and quality.
- Comprehensive Tire Services: I successfully managed a wide range of tire services to optimize vehicle performance and safety. These services encompassed meticulous tire inspections, expert rotation techniques, precise balancing methods, accurate wheel alignment procedures, and prompt tire replacement solutions. By meticulously attending to these critical areas, I consistently upheld optimal traction and stability on the road.
- Proficient Car Electric Wiring Diagnostic: I showcased my proficiency in diagnosing and resolving complex electrical issues within vehicles. Employing cutting-edge diagnostic equipment, I expertly identified and rectified intricate wiring problems, faulty components, and electrical system malfunctions. Through my expertise and attention to detail, I ensured the efficient restoration of electrical functionality.
- Reliable and Efficient Car Towing: As part of my responsibilities, I provided reliable and efficient car towing services during challenging circumstances such as accidents, breakdowns, or emergencies. With a strong emphasis on safety and promptness, I safely transported vehicles to designated locations or service centers, ensuring minimal disruption to the customer.
ADVERTISING SALES AGENT
TELEKOM SLOVENIJE, D.D.
10.2015 - 04.2017
- Proactively engaged with clients, initiating contact and presenting new services available on both fixed and mobile platforms.
- Effectively managed the entire sales process, from initial contact to contract negotiation and finalizing deals.
- Maintained consistent follow-up with clients to ensure a swift and successful conclusion of contracts.
- Demonstrated exceptional sales skills by acquiring and retaining over 1500 clients within a two-year period.
- Committed to delivering high-quality work, prioritizing professionalism and precision in task execution.
- Exhibited a strong sense of responsibility towards assigned tasks, consistently meeting or exceeding expectations.
INSTALLER OF ELECTRONIC DEVICES
PIPISTREL, D.O.O.
01.2015 - 06.2015
- Installing and wiring of Instrument panel (as a final task for graduation)
- Aerospace Grinding (3D Studio)
- Installation of instrument panels to aircraft
ELECTRONIC TECHNICIAN
MLINOTEST, D.D.
03.2014 - 04.2014
- Servicing machines
- Maintenance of the cold store and main bakery
- Maintenance of the solar power plant
- Installation of a new combustion plant (all necessary installation)
ELECTRONIC TECHNICIAN
MLINOTEST, D.D.
Ajdovščina, Obcina Ajdovscina
02.2012 - 03.2012
- Installation of electrical cabinets
- Servicing machines
Education
ELECTRICIAN -
ŠČ Nova Gorica Elektro Tehniška in Računalnišla Šola
Nova Gorica 01.2011 - 01.2014
Skills
Atlassian stack (Jira, Confluence)
Organizacin interna (Asana, Slack)
Technical consulting
User training
Client relationship building
Data analysis
Technical guidance
Project planning
Project management
Reliability
Project documentation
Task prioritization
Decision-making
Problem-solving abilities
undefinedPersonal Information
- Date of Birth: 01/04/97
- Gender: Male
- Nationality: Slovenian
- Driving License: B
Interests
Moutian Hiking
Cars
ETG & Slot Machines
Timeline
TECHNICAL CONSULTANT
ALFASTREET GAMING, POČKAJ D.O.O
09.2022 - Current
FIELD SERVICE MANAGER
INTERBLOCK D.D.
10.2021 - 09.2022
TECHNICAL SUPPORT SPECIALIST
GAMBEE, PROIZBIRA D.O.O
10.2020 - 10.2021
TECHNICAL SUPPORT SPECIALIST
ALFASTREET GAMING, POČKAJ D.O.O
02.2018 - 05.2020
MECHANIC REPAIRMAN
JAN KOREN SP
03.2017 - 01.2018
ADVERTISING SALES AGENT
TELEKOM SLOVENIJE, D.D.
10.2015 - 04.2017
INSTALLER OF ELECTRONIC DEVICES
PIPISTREL, D.O.O.
01.2015 - 06.2015
ELECTRONIC TECHNICIAN
MLINOTEST, D.D.
03.2014 - 04.2014
ELECTRONIC TECHNICIAN
MLINOTEST, D.D.
02.2012 - 03.2012
ELECTRICIAN -
ŠČ Nova Gorica Elektro Tehniška in Računalnišla Šola
01.2011 - 01.2014
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