ERIK FELLERS
Restaurant Operations Manager
Reston,Virginia
Summary
Results-oriented business leader with more than 25 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Il Canale
Washigton, DC
12.2020 - Current
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.
- Implemented corporate or departmental policies, procedures, and service standards in conjunction with management.
- Interpreted and communicated work procedures and company policies to staff.
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Recruited, interviewed, and selected new employees.
- Resolved customer complaints or answered customers' questions regarding policies and procedures.
- Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Trained or instructed employees in job duties or company policies or arranged for training to be provided.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reconciled cash and credit card transactions to maintain accurate records.
- Achieved highest employee retention rate in region.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Promoted business through participation in and sponsorship of community events.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Carefully interviewed, selected, trained and supervised staff.
- Identified team weak points and implemented corrective actions to resolve concerns.
Server
Abe & Louie’s Steakhouse
Boca Raton, FL
05.2017 - 01.2020
- Server-Fine Dining.
- Aided management and staff in multiple arenas utilizing past management experience.
- Assisted in training of new service staff.
- Banquet/Private Dining service.
- Advised patrons in suiting our products that best fit their needs.
- Answered any questions pertaining to menu items, customizing recommendations for guests.
- Collected payments from patrons.
- Ensured the table stayed clean throughout the meal.
- Served food and beverages to patrons.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
Requin - Mike Isabella Concepts
Falls Church, VA
12.2015 - 03.2017
- Aided management and staff in multiple arenas utilizing past management experience.
- Banquet/Private Dining service.
- Advised patrons of daily specials.
- Answered any questions pertaining to menu items, customizing recommendations for guests.
- Collected payments from patrons.
- Ensured the table stayed clean throughout the meal.
- Served food and beverages to patrons.
Assistant General Manager
Lincoln Restaurant
Washington, DC
04.2011 - 10.2014
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.
- Implemented corporate or departmental policies, procedures, and service standards in conjunction with management.
- Interpreted and communicated work procedures and company policies to staff.
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Recruited, interviewed, and selected new employees.
- Resolved customer complaints or answered customers' questions regarding policies and procedures.
- Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Trained or instructed employees in job duties or company policies or arranged for training to be provided.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Oversaw computer database and physical filing systems.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Resolved problems promptly to elevate customer approval.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Boosted yearly profits through process optimization and improved training.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
General Manager
Sushi Rock
Arlington, VA
09.2010 - 11.2011
- Oversight of all aspects of high volume restaurant.
- Tax administration.
- Guest relations and loyalty development.
- Menu creation and implementation.
- Restaurant design oversight.
- Alcohol & Beverage controls.
- Food and Helthe Department compliance.
- Staffing and leadership development, valuing inside promotion.
- Community outreach.
- Live Music" venue providing needs to ensure neighborly development.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
General Manager
Oliver's Bistro
Miami Beach, FL
07.2006 - 07.2010
- Streamlined operations to optimize service levels.
- Created valuable relations with local patronage.
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.
- Implemented corporate or departmental policies, procedures, and service standards in conjunction with management.
- Interpreted and communicated work procedures and company policies to staff.
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Recruited, interviewed, and selected new employees.
- Resolved customer complaints or answered customers' questions regarding policies and procedures.
- Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Trained or instructed employees in job duties or company policies or arranged for training to be provided.
Department Manager
Kimpton Hotels and Restaurants-Hotel Monaco, D.C. & Mayfair Hotel and Spa
Coconut Grove, Washington, FL, DC
02.2002 - 02.2006
- Executive Management Team.
- Created hotel compendium.
- On-site head of Kimpton's guest loyalty program.
- Opening manager of Mayfair Hotel & Spa.
- Created and implemented VIP program and amenities.
- Increased room service sales (first to make profit in that department).
- Interim head of front desk and management staff.
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.
- Implemented corporate or departmental policies, procedures, and service standards in conjunction with management.
- Interpreted and communicated work procedures and company policies to staff.
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Recruited, interviewed, and selected new employees.
- Resolved customer complaints or answered customers' questions regarding policies and procedures.
- Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Trained or instructed employees in job duties or company policies or arranged for training to be provided.
- Multiple years of prior management and retail experience available upon request.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Skills
Marketing and advertising
Performance improvement
Cost-controls
Point of Sale (POS) system operation
Risk analysis and management
Supply Chain Management
Cost reduction strategies
Budgeting and forecasting
Work flow planning
Staff Management
Performance Evaluations
Strategic planning
Cost reduction and containment
Business administration
Financial Management
Procurement and sales
Timeline
Restaurant Manager
Il Canale
12.2020 - Current
Server
Abe & Louie’s Steakhouse
05.2017 - 01.2020
Requin - Mike Isabella Concepts
12.2015 - 03.2017
Assistant General Manager
Lincoln Restaurant
04.2011 - 10.2014
General Manager
Sushi Rock
09.2010 - 11.2011
General Manager
Oliver's Bistro
07.2006 - 07.2010
Department Manager
Kimpton Hotels and Restaurants-Hotel Monaco, D.C. & Mayfair Hotel and Spa
02.2002 - 02.2006
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy