Erik Finn
West Yarmouth,MA
Overview
5
5
years of professional experience
Work History
Community Manager
Small Impact Games
10.2023 - 01.2025
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Boat Detailer
Hyannis Marina
05.2022 - 03.2024
- Assisted with training new employees on proper boat detailing techniques to maintain company standards of excellence.
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Collaborated with team members to complete large-scale yacht detailing projects on schedule and within budget constraints.
- Adapted quickly to new products, equipment, and techniques in the ever-evolving marine industry to stay ahead of competitors and provide top-quality service.
Customer Service Representative
Stop and Shop
04.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
DY HIGH SCHOOL
South Yarmouth, MA06.2023
Skills
Highly motivated
Constant Strive For improvement
Problem fixing/solving
Languages
English
Native or Bilingual
Timeline
Community Manager
Small Impact Games
10.2023 - 01.2025
Boat Detailer
Hyannis Marina
05.2022 - 03.2024
Customer Service Representative
Stop and Shop
04.2020 - 04.2022
High School Diploma -
DY HIGH SCHOOL
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