Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Fraas

Fort Myers,Florida

Summary

Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.

Overview

12
12
years of professional experience

Work History

Kitchen Manager

The lucky screw
11.2021 - Current
  • Performed daily inspections of the facility to ensure cleanliness standards were met.
  • Maintained a high level of customer service by addressing patron complaints promptly and professionally.
  • Cultivated positive relationships with customers through excellent hospitality services.
  • Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
  • Provided leadership by setting clear expectations for team members.
  • Monitored cash handling procedures to accurately charge customers.
  • Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
  • Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
  • Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
  • Analyzed customer feedback and implemented strategies to improve service.
  • Monitored restaurant equipment to schedule maintenance and repairs.
  • Monitored sales reports regularly to identify trends in customer preferences.
  • Resolved conflicts between staff and customers in a timely manner.
  • Established relationships with vendors to obtain quality ingredients at competitive prices.
  • Implemented cost-effective methods of inventory management.
  • Facilitated team meetings to ensure staff remained informed of changes.
  • Counted money and made bank deposits.
  • Greeted guests, escort them to seats and present them with menus and wine lists.

Cook

Fat Katz
10.2020 - 09.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Sous Chef

Blu Ale House
11.2016 - 2019
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Introduced new culinary techniques to the team, elevating the overall skill level and leading to more diverse menu offerings for guests.

Cook

Chilis Resturant
03.2013 - 08.2015
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

High School Diploma - undefined

Vernon township high school
Vernon, New Jersey
07.2011

Skills

  • Promotions Planning
  • Conflict Resolution
  • Problem Solving
  • Vendor Relations
  • Inventory Control
  • Customer Service
  • Performance Evaluation
  • Organizational Skills
  • Team Management
  • Financial Management
  • Staff Training
  • Marketing Strategies
  • Time Management
  • Leadership Abilities
  • Sales Techniques
  • Decision Making
  • Effective Communication

Timeline

Kitchen Manager

The lucky screw
11.2021 - Current

Cook

Fat Katz
10.2020 - 09.2021

Sous Chef

Blu Ale House
11.2016 - 2019

Cook

Chilis Resturant
03.2013 - 08.2015

High School Diploma - undefined

Vernon township high school

Similar Profiles

CREATE PROFILE