Erik Franson
San Rafael ,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and leadership, honed at Trader Joe's and Doral Academy Pebble. Excelled in fostering team collaboration and enhancing customer satisfaction through effective problem-solving and clear communication. Demonstrated initiative by improving student literacy and ensuring safety, showcasing a commitment to excellence and integrity.
Overview
8
8
years of professional experience
Work History
Crew Member
Trader Joe's
03.2024 - Current
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Teacher
Doral Academy Pebble
07.2021 - 06.2023
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Cashier
Target
05.2017 - 09.2017
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Mentor
Boy and Girls Club Fresno
02.2017 - 09.2019
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
Education
Bachelor Of Liberal Arts - Liberal Arts
CSU Channel Island
Camarillo, CA12.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Flexible Schedule
- Integrity and Honesty
- Initiative and Self-Motivation
- Safety awareness
- Verbal and written communication
- Leadership Qualities
Timeline
Crew Member
Trader Joe's
03.2024 - Current
Teacher
Doral Academy Pebble
07.2021 - 06.2023
Cashier
Target
05.2017 - 09.2017
Mentor
Boy and Girls Club Fresno
02.2017 - 09.2019
Bachelor Of Liberal Arts - Liberal Arts
CSU Channel Island
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