Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Work Availability
Software
Timeline
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Erik Garcia

Fort Lauderdale,FL

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

20
20
years of professional experience
1
1
Language

Work History

Payroll Admin

Closet Factory
08.2021 - Current
  • Checking number of hours worked for 150+ employees
  • Calculating wages and salaries
  • Calculating pay raises, shift payments and overtime compensation
  • Issuing tax forms and related documentation and assisting employees to complete them
  • Deducting tax and insurance payments
  • Resolving issues employees have with timesheets, pay slips and other payroll matters
  • Changing employee bank records when necessary to process payments accurately
  • Update internal databases with new hire information
  • Create and distribute guidelines and FAQ documents about company policies
  • Develop onboarding material
  • Respond to employees' questions about benefits (for example, number of vacation days they're eligible for)
  • Supporting and coordinating onboarding process for new starters
  • Maintaining accurate and efficient HR database with employee information and necessary documentation, including administering new starters, changes and leavers on system
  • Dealing with day-to-day HR queries and advising in line with current policies and procedures
  • Scheduling of periodic staff reviews across all departments.
  • Enhanced employee satisfaction by addressing payroll inquiries promptly and accurately, ensuring timely payments.
  • Conducted thorough audits of payroll records to identify discrepancies or inconsistencies, resolving issues swiftly.

Director of Operations

Closet Factory
02.2016 - 08.2021
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Understanding company product lines, equipment & machinery, assembly standards, and installation techniques
  • Enforced quality assurance standards
  • Enforced safety standards
  • Managed sales staff and review designs
  • Maintained factory equipment and company vehicles
  • Produced daily cut-lists reports
  • Forecasting production requirements and maintaining necessary inventory levels
  • Purchased, tracked and received of all purchased materials
  • Provided training, coaching, counseling and encouragement to installation team
  • Followed up on customer satisfaction issues and drives resolution striving for 100% customer satisfaction
  • Supervised Several departments and 20+ employees daily
  • Hiring new employees and processing new employee paperwork
  • Hr & Payroll.

Inbound Customer Service Rep

Inktel Solutions
03.2015 - 11.2015
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in timely manner.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Improved first-call resolution rates by efficiently managing customer issues and complaints.
  • Upheld data security standards while documenting customer interactions within company's CRM system, ensuring accuracy and confidentiality.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered over 50+ calls per shift to meet fast-paced call center demands.

Front Desk Receptionist

Aventura Animal Hospital
04.2013 - 09.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled 20+ appointments accurately using reservation software, reducing conflicts or double bookings.
  • Developed strong working relationships with team members, fostering positive work environment.

Front Desk Receptionist

Doral Centre Animal Clinic
04.2011 - 04.2013
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new team members on company procedures, customer service and issue resolution.

Event Coordinator / Trainer / Sales

Market Source
04.2010 - 04.2011
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Trained and mentored 15+ new personnel hired to fulfill various roles.

Team Lead / Trainer / Sales Rep

Energy Marketing Services
03.2009 - 02.2010
  • Monitored and supervised sales team of 5 + employees for At&t U-verse Account
  • Build, develop and administer new hire training for all new sales associates
  • Demonstrates proficiency in systems, gaming systems specifications, demonstrations, presentations, and verbal and written communications
  • Determines future course offerings to improve technical knowledge of employees and to satisfy customer demand for advanced training
  • Teach sales team sales processes and procedures, information about products, and how to handle common questions and objections for sales organization
  • Promote sales by assisting customers and offering suggestions
  • Ability to communicate professionally in person and by phone
  • Provide prompt and courteous service to all customers
  • Utilize product knowledge to promote sales
  • Stay informed of policies, procedures, and promotions
  • Compiled and maintained comprehensive customer profile
  • Produced daily, weekly and monthly activity reports and forecasts.

Stock Manager

Calvin Klein
03.2008 - 03.2009
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Managed vendor relations effectively, resolving disputes promptly to protect company interests while maintaining positive partnerships.
  • Managed team of warehouse staff, ensuring productivity goals were consistently met while maintaining safe work environment.

Front End Manager / Trainer

Winn Dixie
06.2004 - 06.2009
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Evaluated employee performance and made recommendations for improvements.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

GED -

American Academy
Miami, FL

Skills

  • Payroll / HR Management
  • Payroll Auditing
  • Team Leadership
  • Verbal and written communication
  • Staff Training and Development
  • Operations Management
  • Project Management
  • New Hire Training
  • ADP Workforcenow
  • Salesforce & Stripe

Languages

Spanish
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancement401k matchPaid time off

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Salesforce

ADP Workforce Now

Stripe

Microsoft Office

Timeline

Payroll Admin

Closet Factory
08.2021 - Current

Director of Operations

Closet Factory
02.2016 - 08.2021

Inbound Customer Service Rep

Inktel Solutions
03.2015 - 11.2015

Front Desk Receptionist

Aventura Animal Hospital
04.2013 - 09.2014

Front Desk Receptionist

Doral Centre Animal Clinic
04.2011 - 04.2013

Event Coordinator / Trainer / Sales

Market Source
04.2010 - 04.2011

Team Lead / Trainer / Sales Rep

Energy Marketing Services
03.2009 - 02.2010

Stock Manager

Calvin Klein
03.2008 - 03.2009

Front End Manager / Trainer

Winn Dixie
06.2004 - 06.2009

GED -

American Academy

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Erik Garcia