Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Erik Garcia

Yuma,AZ

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

25
25
years of professional experience

Work History

Store Manager

O'Reilly Auto Parts
Yuma, AZ
05.2024 - 10.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Promoted commercial sales by condcuting outside sales calls.

District Manager

O'Reilly Auto Parts
Yuma, AZ
11.2022 - 05.2024
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Created and maintained productive relationships with key stakeholders in the district.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Cultivated positive rapport with associates and team leadership.

Store Manager

O'Reilly Auto Parts
Yuma, AZ
04.2008 - 10.2022
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Managed daily banking activities such as deposits and withdrawals.

Store Manager

Checker Auto Parts
Yuma, AZ
08.1999 - 03.2008
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained and supervised new employees.

Education

High School Diploma -

Cibola High School
Yuma, AZ
05-1993

Some College (No Degree) - General Studies

Arizona Western College
Yuma, AZ

Skills

  • Retail Inventory Management
  • POS Systems
  • Risk Management
  • Partnership Building
  • Employee Training
  • Store Merchandising
  • Team Development
  • Loss Prevention

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Store Manager

O'Reilly Auto Parts
05.2024 - 10.2024

District Manager

O'Reilly Auto Parts
11.2022 - 05.2024

Store Manager

O'Reilly Auto Parts
04.2008 - 10.2022

Store Manager

Checker Auto Parts
08.1999 - 03.2008

High School Diploma -

Cibola High School

Some College (No Degree) - General Studies

Arizona Western College

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Erik Garcia