Erik Garibay
Joliet,IL
Summary
Proven Master Barber at Elevated Barber Studio, adept in upselling services and fostering client relationships, enhanced salon revenue through strategic marketing and exceptional service. Skilled in sanitation and customer safety, my leadership and communication prowess significantly improved team productivity and client satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Master Barber
Elevated Barber Studio
Joliet, IL
11.2022 - Current
- Kept business compliant with applicable government standards.
- Styled hair according to customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Completed full and partial shaves with clippers and standard and straight razors.
- Stayed current on industry trends by attending workshops, trade shows, and continuous education courses.
- Spearheaded staff training initiatives to improve overall skillsets, resulting in increased team productivity and elevated service quality.
- Mentored junior barbers on proper techniques, product usage, and client interaction.
- Increased overall salon revenue by upselling grooming products and additional services.
- Streamlined appointment scheduling process for improved time management and client satisfaction.
- Kept detailed records of customer information and services provided to increase return customers by Number.
- Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Resolved guest complaints about service or style.
- Consistently received positive performance reviews from guests.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Devised marketing and sales strategies to maximize business success.
- Assisted in marketing efforts to attract new clients through social media promotions, special events, and community involvement.
- Maintained a clean and hygienic work environment for the safety and comfort of clients and staff.
- Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
- Developed a loyal clientele base through exceptional customer service and attention to detail.
Master Barber
First Class Barber Studio
Crest Hill, IL
03.2019 - 09.2022
- Kept business compliant with applicable government standards.
- Cultivated reputation for excellent Type services and delivered top-quality results to clients.
- Kept detailed records of customer information and services provided to increase return customers by Number.
- Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Distributed business cards outside of salon to generate new business.
- Managed complex appointment schedule for high-volume client base.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Resolved guest complaints about service or style.
- Consistently received positive performance reviews from guests.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Implemented creative strategies for managing wait times during peak hours, improving customer experience in the salon.
- Devised marketing and sales strategies to maximize business success.
- Assisted in marketing efforts to attract new clients through social media promotions, special events, and community involvement.
- Maintained a clean and hygienic work environment for the safety and comfort of clients and staff.
- Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
- Developed a loyal clientele base through exceptional customer service and attention to detail.
- Contributed to a positive workplace culture by fostering teamwork, communication, and professionalism among colleagues.
- Streamlined appointment scheduling process for improved time management and client satisfaction.
- Mentored junior barbers on proper techniques, product usage, and client interaction.
- Built rapport with clients through active listening skills, understanding their preferences, needs, and expectations.
Education
High School Diploma -
Joliet West High School
Joliet, IL06.2018
Skills
- Customer safety
- Cleaning and sanitation
- Team Collaboration
- Upselling Services
- Product Knowledge
- Appointment Scheduling
- Client Consultations
- Opening and closing procedures
- Social Media Promotion
- Quick Learner
- Customer service excellence
- Advanced communication skills
- Work area sanitation
- Networking expertise
- Time Management
- Attention to Detail
- Reliability
- Effective Communication
- Relationship Building
Timeline
Master Barber
Elevated Barber Studio
11.2022 - Current
Master Barber
First Class Barber Studio
03.2019 - 09.2022
High School Diploma -
Joliet West High School