Erik Gauer
Rochester
Summary
Dynamic management professional with 8 years of experience, excelling in operational strategy and customer relationship management. Proven track record of driving revenue growth, enhancing team performance, and achieving top customer satisfaction scores. Adept at mentoring future leaders and implementing innovative strategies to optimize operations and exceed company objectives.
Overview
7
7
years of professional experience
Work History
Station Manager
Tri-Brand (Enterprise, Alamo, National)
08.2024 - 10.2024
- Successfully led operational excellence to achieve the #1 Operating Profit in the group and the #2 customer service ranking in the Northeast for FY24.
- Implemented a comprehensive 30-day plan to enhance team cohesion and performance, including personalized development plans for each team member.
- Analyzed and implemented strategies resulting in a substantial 23.1% Days Earned Growth in July, showcasing significant operational enhancements.
- Cultivated leadership pipeline by mentoring 5 team members to assistant manager roles, strengthening organizational capabilities.
- Orchestrated customer service initiatives, consistently surpassing a 90% satisfaction goal and elevating overall client experience.
Management Assistant
Enterprise Mobility
01.2024 - 07.2024
- Recognized under the Top Gun Program for exceptional performance in sales and customer service.
- Managed operational logistics for three brands, significantly improving fleet utilization and customer satisfaction.
- Improved customer service scores from 83 to 93, establishing a culture of excellence and customer focus.
- Orchestrated cross-functional efforts to streamline logistics, significantly boosting operational efficiency and brand synergy.
Rental Management Trainee
Enterprise Mobility
06.2023 - 12.2023
- Led growth initiatives that increased branch profitability by focusing on key performance metrics and aggressive marketing strategies.
- Consistently surpassed sales targets, ranked as a top performer for four consecutive months, and drove substantial revenue growth for the branch.
- Led customer engagement efforts, ensuring all service questions and concerns were addressed, resulting in high customer retention and satisfaction.
- Implemented staff development and onboarding processes, resulting in improved operational efficiencies.
- Pioneered new rental strategies, optimizing vehicle allocation and pricing models to boost branch performance and customer satisfaction.
Executive Management Assistant & Operations Coordinator
E.F. Miller and Company
06.2018 - 06.2023
- Led daily operations, ensuring service excellence and regulatory compliance while optimizing archival processes for enhanced document retrieval and strategic decision-making.
- Conducted comprehensive market research to refine stock portfolio strategies, driving informed investment decisions and maximizing returns for the company.
- Assisted with real estate transactions and managed financial operations, including applications for national registry landmarks.
- Partnered closely with accounting to ensure accurate, timely financial reporting, fostering transparency and supporting data-driven business decisions.
- Managed daily operations and strategic initiatives at East Springwater Historical Society and Punky Hollow Retreat Center, both owned by E.F. Miller and Company, ensuring high-quality service delivery and compliance with safety and regulatory standards.
Head Coach / Lead Instructor
Team PAC Baseball
07.2017 - 06.2023
- Tailored coaching strategies to athlete-specific strengths and weaknesses, emphasizing passion, attitude, and commitment within the team.
- Conducted detailed evaluations of athlete skills and performance records to assess fitness levels and potential for growth in various sports.
- Organized and led training camps, skill improvement courses, clinics, and pre-season tryouts, enhancing team preparedness and individual skill development.
- Directed comprehensive physical conditioning programs that significantly boosted athlete performance and team success rates.
Education
Bachelor of Science - Business Administration and Management
Gordon College
Wenham, MA05-2021
Skills
- Operational Strategy
- Customer Relationship Management
- Sales Excellence
- Performance Analysis
- Mentorship
- Team Development
- Operations Management
- Logistics Management
Timeline
Station Manager
Tri-Brand (Enterprise, Alamo, National)
08.2024 - 10.2024
Management Assistant
Enterprise Mobility
01.2024 - 07.2024
Rental Management Trainee
Enterprise Mobility
06.2023 - 12.2023
Executive Management Assistant & Operations Coordinator
E.F. Miller and Company
06.2018 - 06.2023
Head Coach / Lead Instructor
Team PAC Baseball
07.2017 - 06.2023
Bachelor of Science - Business Administration and Management
Gordon College