Erik Grubb
Mason
Summary
Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Sales Manager
Woodcraft Furniture
11.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built client relationships through excellent customer service and consistent followups.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Shift Lead
Starbucks
09.2017 - 11.2020
- Completed store closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all time
- Recognized customers needs and adapted delegation of tasks accordingly to ensure satisfaction
ClickList Associate
Kroger
08.2015 - 09.2017
- Trained new ClickList associates, sharing best practices and promoting a positive team environment.
- Enhanced customer satisfaction by efficiently processing and organizing online orders.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
Education
High School Diploma -
Lakota East High School
West Chester, OH05-2018
Skills
- Adaptability/Problem Solving
- Critical Thinking
- Task Prioritization
- Active Listening
- Relationship Building
Timeline
Sales Manager
Woodcraft Furniture
11.2020 - Current
Shift Lead
Starbucks
09.2017 - 11.2020
ClickList Associate
Kroger
08.2015 - 09.2017
High School Diploma -
Lakota East High School
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