Erik Gulliver
Knoxville
Summary
Accomplished Operations Manager/IT Specialist with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practices. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Excellent at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
10
10
years of professional experience
Work History
Level 2 IT Support
Regal Cinemas
02.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provide support for over 4,000 employees in Active Directory/Azure
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Operations Manager
Red Oak Recovery
02.2022 - Current
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities
- Arranged crew schedules to align with business and project demands
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives
- Coordinated financial or budget activities to fund operations and maximize investments
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Mental Health Supervisor
Red Oak Recovery
04.2021 - 02.2022
- Delivered care and expert treatment to individuals with mental illnesses
- Helped clients acclimate to shelter by connecting on admission to explain processes and answer questions
- Offered outreach, advocacy and rehabilitative services for ongoing case needs and special crisis interventions
- Promoted independence by assisting, instructing and supervising clients completing activities of daily living
- Administered medication, documented actions and secured supplies
- Maintained knowledgeable and skilled staff, recruiting top candidates and overseeing continuous training initiatives
Client Services Manager
Red Oak Recovery
02.2021 - 02.2022
- Informed clients of new products, service offerings, or account updates
- Mitigated dissatisfaction through timely resolution of client complaints or concerns
- Prepared and maintained budgets, personnel records and training manuals
Direct Care Staff Member
Red Oak Recovery
10.2020 - 04.2021
- Met clients' social and emotional needs with caring companionship
- Helped with medical requirements by organizing medications and setting reminders
- Transported clients to doctors' appointments, personal errands and shopping
- Transported clients to appointments, activities and community outings
- Guided clients in administering proper dose and timing of medications
- Treated clients with kindness, dignity and respect at all times
Search And Rescue
Washington County
05.2018 - 02.2019
- Addressed hazardous situations to determine strategy for investigations, rescues and recoveries
- Evaluated emergency scenes to assess injuries and request necessary resources
- Performed basic emergency medical care in field and under stressful conditions
Hardware Computer Repair Technician
Computer Systems Outlet
06.2015 - 12.2016
- Troubleshot and resolved issues with customer PCs and laptops
- Updated, installed and configured hardware, software and drivers to maximize system functionality
- Installed new hardware, software versions and patches on networked systems
- Monitored and responded to helpdesk tickets, phone calls and in-person requests for technical support
- Corrected problems with printers, fax machines and copiers
Education
Emergency Medical Technician - Wilderness Emergency Medical Technician Certification
National Outdoor Leadership School
Lander, WY05.2018
Skills
- Employee training
- Cross-functional collaboration
- Strategic planning
- Risk management
- Problem solving
- Time management
- Critical thinking
- Remote support
- Hardware diagnostics
- System administration
- Active directory
Selftaught
I have worked with Computers for over 10 years, I know how to fix and build computers from the ground up. Self taught Python, Highly motivated and dedicated to learn and provide top tier support to businessess/clients.
Timeline
Level 2 IT Support
Regal Cinemas
02.2024 - Current
Operations Manager
Red Oak Recovery
02.2022 - Current
Mental Health Supervisor
Red Oak Recovery
04.2021 - 02.2022
Client Services Manager
Red Oak Recovery
02.2021 - 02.2022
Direct Care Staff Member
Red Oak Recovery
10.2020 - 04.2021
Search And Rescue
Washington County
05.2018 - 02.2019
Hardware Computer Repair Technician
Computer Systems Outlet
06.2015 - 12.2016
Emergency Medical Technician - Wilderness Emergency Medical Technician Certification
National Outdoor Leadership School
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