Erik Gutierrez

• Shorter and organized incoming materials for efficient distribution to workstations
• Maintained cleanliness of storage areas, ensuring compliance with safety protocols.
• Assisted in the packaging and labeling of products for shipment readiness.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.

• Executed thorough cleaning and sanitization of guest rooms to ensure optimal hygiene standards.
• Executed thorough cleaning and sanitization of bathrooms to ensure hygiene standards.
• Executed thorough cleaning and maintenance of lobby area to ensure a welcoming environment.
• Performed thorough cleaning of guest rooms, ensuring all amenities were stocked.
• Sanitized high-touch surfaces in common areas to maintain a safe environment for guests.
• Responded promptly to guest requests for additional supplies or services during stays.
• Conducted regular inspections of rooms to assess cleanliness and report maintenance needs.
• Organized laundry and linen management processes to optimize turnaround times for service.
• Collaborated with team members to maintain high standards of cleanliness and efficiency.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Assisted in serving food and beverages to customers. Supported bartending operations by preparing drinks and maintaining cleanliness. Collaborated with team members to ensure efficient service delivery.

Spearheaded operational oversight during seasonal peak periods to enhance workflow efficiency.

• Executed loading of packages onto delivery vehicles in strict adherence to safety guidelines and protocols.
• Operated material handling equipment to transport items between workstations efficiently.
• Conducted quality checks on outgoing shipments to verify accuracy of orders.
• Collaborated with team members to optimize sorting processes for timely deliveries.
• Documented discrepancies in inventory and reported them to management promptly.

• Managed high-volume customer interactions to ensure efficient service delivery.
• Facilitated guest arrivals by providing a warm welcome and assistance.
• Executed food service operations to ensure timely and efficient meal delivery.
• Facilitated payment processing through point-of-sale systems.
• Monitored guest satisfaction through regular check-ins.

• ### Target Role Aligned
• Managed daily shift operations, focusing on team performance and customer satisfaction.
• Coordinated staff schedules to ensure adequate coverage during peak business hours.
• Trained new employees on company standards and customer service protocols effectively.

• Served as Assistant Manager for months
• Opened and closed store
• Counted cash drawers and coordinated change orders for employees

• Directed team operations to achieve project objectives and enhance collaboration.
• Managed resolution of customer complaints to enhance satisfaction and loyalty.

Assisted customers with placing orders. Guided patrons to their designated seating areas. Kept tables and dining sections clean and organized.

• Assisted with food and beverage preparation, ensuring timely service to guests.
• Processed customer feedback to enhance dining experience and service quality.
• Trained new staff on menu items and service standards for consistency.
• Coordinated with kitchen staff to manage special dietary requests from patrons.
• Maintained accurate inventory records of supplies used during shifts.