Erik Harley
Aiken,SC
Summary
Detail-oriented and dedicated professional with a passion for the pest control industry, excellent communication, creative thinking skills, and a strong knowledge of Integrated Pest Management. Frequently praised as hard-working by my peers and customers, I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Aiken Pest Control
Aiken, SC
06.2019 - Current
- Provided superior service to customers in a manner that earned their trust.
- Provided detailed explanations of services rendered and made recommendations for future preventive measures.
- Provided customer service by responding promptly when customers had questions or concerns regarding their pest problems.
- Developed effective strategies for controlling pest populations at various types of locations.
- Effectively communicated with customers, co-workers, office staff, and management to ensure add-on services, extra services, and follow up services were scheduled and completed in a timely manner.
- Made detailed notes of services.
- Helped with collections on past due accounts to keep services going.
- Generated leads and online reviews to help the company continue to grow.
- Successfully ran an out of town route with an extensive service area.
- Showed proficiency in equipment care and maintenance.
- Applied the appropriate products at the appropriate times in accordance with State and Federal regulations, Product Labeling, and Company Policy.
- Communicated with customers to set realistic expectations.
- Utilized knowledge in Integrated Pest Management to provide quality service and reduce the number of call-backs
MAC Loader (Machine Operator)
Michelin Tire
Lexington, SC
03.2018 - 05.2019
- operated machinery and completed tasks in a timely manner.
- Coordinated preventive maintenance and repair actions to maximize machine uptime.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to optimize production processes and improve overall performance.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Detention Deputy
Aiken County Detention Center
Aiken, SC
01.2014 - 03.2018
- Enhanced inmate security by conducting thorough cell inspections and monitoring daily activities.
- Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
- Collaborated with fellow deputies to develop and implement effective safety protocols, minimizing incidents within the facility.
- Demonstrated ability to maintain order and control in a detention facility while providing safety for inmates, staff and visitors.
- Developed positive relationships with inmates by listening to their concerns and addressing them appropriately.
- Prepared detailed reports documenting all incidents involving inmates or staff members accurately.
- Utilized effective problem-solving strategies to de-escalate situations.
- Enforced disciplinary action when necessary according to established guidelines.
- Enforced set rules to keep order within correctional facility.
- Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts.
- Assigned duties to inmates, providing instructions as needed.
- Coordinated inmate schedules for work assignments.
- Drafted daily detailed operational and incident reports.
- Managed and supervised up to 80 inmates at a time.
Education
High School Diploma -
Lakeside High School
Evans, GA05.2009
Skills
- Problem-Solving
- Attention to Detail
- Customer Education
- Interpersonal Communication
- Goal Setting
- Teamwork and Collaboration
- Professional Demeanor
- Equipment Maintenance
- Decision-Making
- Adaptability and Flexibility
Certification
- Designated Certified Applicators License
- QualityPro
- Purdue University Bed Bug Course
- Purdue University Introduction to Urban and Industrial IPM (PMT) Course
- PestWeb Modern Bed Bug Management Course
- PestWeb Stored Product Pests: Identification and Management Course
- PestWeb Mosquito-Borne Diseases and Adult Management Course
- PestWeb Compressed Air Sprayers: Troubleshooting and Maintenance Course
- QualityPro Pest Management in Food Processing and Handling Facilities Course
Timeline
Pest Control Technician
Aiken Pest Control
06.2019 - Current
MAC Loader (Machine Operator)
Michelin Tire
03.2018 - 05.2019
Detention Deputy
Aiken County Detention Center
01.2014 - 03.2018
High School Diploma -
Lakeside High School