Erik Hein
Medford
Summary
Personable, friendly and solution-oriented with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation. Dedicated to customer loyalty and satisfaction.
Experienced with managing shipping and receiving processes in warehouse setting. Utilizes organizational skills and attention to detail to ensure accurate order fulfillment and inventory control. Knowledge of logistics and team collaboration, ensuring efficient operations and reliable performance.
Overview
15
15
years of professional experience
Work History
Shipping and Receiving
Sierra Pacific Windows
12.2024 - 08.2025
- Established cross-training program for staff, increasing flexibility and resilience of shipping and receiving team.
- Worked with colleagues to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
- Maintained documentation of shipping and receiving packages using [Software].
- Coordinated seamlessly with other departments such as shipping and receiving, ensuring smooth operations throughout the entire production process.
Shipping and Receiving Associate
Amcor
08.2022 - 07.2024
- Coordinated incoming shipments and verified contents against purchase orders.
- Operated forklifts and pallet jacks to facilitate efficient loading and unloading.
- Maintained accurate inventory records using warehouse management systems.
- Oversaw quality control processes to ensure compliance with safety standards.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Inventory Controller
Meijer
08.2019 - 06.2022
- Monitored inventory levels to ensure optimal stock availability and reduce discrepancies.
- Implemented inventory control procedures to enhance accuracy and streamline operations.
- Analyzed inventory data to forecast demand and inform purchasing decisions.
- Trained staff on best practices for inventory management and system utilization.
Assembler
Generac Holdings
08.2018 - 06.2019
- Retrieved correct materials from product inventory to perform various fabrication duties
- Assessed work for errors or compliance issues and made corrections and modifications when necessary
- Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools
- Inspected and tested final products to verify conformance to established tolerances
- Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift
General Laborer
Weather Shield Mfg Inc.
04.2017 - 06.2018
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work
- Used organizational skills to meet productivity requirements
- Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized
General Laborer
Hurd Windows & Doors Inc.
09.2012 - 10.2016
- Sustained safety protocols by observing proper and safe usage of equipment and materials
- Followed plans, orders and technical specifications to complete accurate work that met project specifications, codes, and quality standards
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work
- Attended all safety training offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement
Grill Team Crew Member
McDonald's
04.2011 - 08.2012
- Reviewed contents on food trays to check receiving complete order
- Resolved customer concerns and relayed relevant information to supervisor
- Worked with food service team members to handle every customer need and build brand loyalty
- Took customers' orders by recording requested menu items, substitutions and add-ons
- Kept work areas, utensils and pans cleaned and sanitized
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures
Cashier
Taco Bell
05.2010 - 07.2010
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping
- Worked closely with front-end staff to assist customers
- Helped customers find specific products, answering questions and offering advice
- Served needs of as many as 30 patrons per shift, including collecting payments, tracking rewards and handling customer service issues
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Education
High School Diploma -
Park Falls High
Park Falls, WI06-2007
Skills
- Interpretation of blueprints, wiring diagrams and drawings
- Expert in safety rules and operation
- Product assembly
- Quality assurance
- Diagnostic abilities
- Process monitoring
- Customer assistance
- Customer greeting
- Strong problem solver
- Professional and mature
- Resourceful
- Dedicated team player
Timeline
Shipping and Receiving
Sierra Pacific Windows
12.2024 - 08.2025
Shipping and Receiving Associate
Amcor
08.2022 - 07.2024
Inventory Controller
Meijer
08.2019 - 06.2022
Assembler
Generac Holdings
08.2018 - 06.2019
General Laborer
Weather Shield Mfg Inc.
04.2017 - 06.2018
General Laborer
Hurd Windows & Doors Inc.
09.2012 - 10.2016
Grill Team Crew Member
McDonald's
04.2011 - 08.2012
Cashier
Taco Bell
05.2010 - 07.2010
High School Diploma -
Park Falls High