Erik Holmes
Ogden
Summary
- Seasoned IT professional with over 25 years of experience providing comprehensive technical support and managing large-scale IT environments.
- Demonstrated success in leading teams, improving system availability, and driving operational efficiencies.
- Customer-focused leader known for process improvement, team building, and delivering solutions that enhance business performance and client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Principal Computer Systems Analyst
Northrop Grumman
10.2022 - Current
- Proposed and executed SolarWinds Observability migration, obtaining project funding, consolidating licenses to reduce costs, and improving monitoring across all networks.
- Improved outage monitoring, reducing downtime from hours to minutes and boosting system availability.
- Automated event log backups and remediated security scan failures, ensuring compliance with security standards.
- Spearheaded backup solutions across multiple environments, coordinating hardware procurement, licensing, and cross-team communication to deliver projects on schedule.
- Maintained near 100% uptime through proactive data center operations and mission-critical system maintenance while monitoring performance metrics.
- Supported data center projects such as relocating networks between sites, providing updates to management, and collaborating with IT staff and partners.
- Supported multi-team outage responses, coordinating restoration efforts including off-hours emergencies.
- Collaborated with Systems Engineers to deliver infrastructure upgrades and fulfill system requirements.
Team Manager
Army Enterprise Service Desk - Pacific (SAIC)
06.2017 - 10.2022
- Provided high-quality systems support to the Army, serving as a key liaison between end-users and multiple support departments. Led and managed a team of 30+ staff in a demanding 24/7/365 operational environment.
- Consistently achieved and surpassed SLAs and quality metrics on a monthly basis, ensuring exceptional service delivery.
- Provided ongoing coaching and development for team members through weekly and monthly performance reviews, establishing tailored continuous improvement goals.
- Oversaw all day-to-day service desk operations including workforce scheduling, recruitment, onboarding, and training to maintain optimal team performance.
- Excelled in high-pressure environments, managing priorities and leading teams through complex challenges.
Systems Consultant
OnForce
02.2002 - 11.2017
- Delivered emergency technical support and solutions for over 100 small businesses nationwide.
- Specialized in networking, security configurations, and software troubleshooting.
Director of Information Technology
Even Stevens
01.2017 - 07.2017
- Directed all aspects of technology planning, budgeting, and execution for corporate offices and retail locations.
- Provided dedicated VIP and executive support, enhancing operational effectiveness.
Advanced Product Support Engineer
AccessData
10.2015 - 11.2016
- Provided expert-level support for AccessData forensic software products, resolving complex and undocumented technical issues.
- Collaborated with development teams to provide reproducible steps for issue resolution.
Systems Administrator
Executech
11.2014 - 04.2015
- Migrated over 2000 users from Exchange to Office 365.
- Managed Office 365 and Active Directory, and provided support/training to Tier 1 and 2 team members.
IT Manager
PcCareSupport
12.2012 - 10.2014
- Managed IT needs for 100+ small businesses, engineered solutions, upgraded networks and desktops.
- Provided Tier 3 support to 30+ technicians, supporting problems across Office 365, Google, Exchange, and Active Directory.
Windows Consultant
TRACE 3
03.2012 - 07.2012
- Led migration of 500 users from Windows XP to Windows 7 for Capital Source Bank.
- Provided inventory management, software installation, hardware replacement, and desktop support.
Systems Manager
Impact Images
12.2011 - 02.2012
- Supported network and software for offices in multiple locations.
- Upgraded company computers, setup new servers, and managed File, Exchange, and MS SQL servers.
Infrastructure Specialist
EDS
04.2008 - 02.2009
- Maintained 2000+ Windows servers for Navy/Marine Corps on NMCI network.
- Managed Active Directory, performed server imaging/patching/backups, and handled infrastructure changes.
Area Systems Manager
Marriott International
11.2006 - 04.2008
- Oversaw IT needs for five hotels, managing servers, backups, and hospitality systems.
- Collaborated with vendors, maintained asset inventory, and delivered desktop/network support.
Systems Technician
State Farm (Pomeroy Tech)
01.2004 - 01.2007
- Installed/configured/troubleshot desktops, laptops, servers, and networked devices.
- Managed accounts, backups, upgrades, and high-priority support.
- Part Time
Desktop Support
Unisys
01.2005 - 11.2006
- Provided desktop/networking support for hotel and office personnel.
- Maintained tickets, contributed to the knowledgebase, and received multiple customer commendations.
Tech Support
MSN
01.2001 - 01.2003
- Supported dialup/broadband customers, assisting with setup, troubleshooting, and training.
Windows Support
Microsoft
01.2000 - 01.2001
- Supported customers on Windows 95/98/ME/2000/XP.
- Guided users through installs, upgrades, and technical troubleshooting.
Skills
- Team Leadership & Management
- Strong communication, analytical, and problem-solving skills
- Enterprise IT Support
- Network & Server Administration
- System Migration & Integration
- Technical Training & Coaching
- Strategic IT Planning
- Quality Assurance & SLA Compliance
- Project & Vendor Management
Certification
- VMware Certified Professional, VMware (2024)
- ITIL Foundation Certificate in IT Service Management, PeopleCert (2017)
- Security Plus, CompTIA (2017)
- Utah Valley State College (1993-1994)
- Provo College (1995-1996)
Timeline
Principal Computer Systems Analyst
Northrop Grumman
10.2022 - Current
Team Manager
Army Enterprise Service Desk - Pacific (SAIC)
06.2017 - 10.2022
Director of Information Technology
Even Stevens
01.2017 - 07.2017
Advanced Product Support Engineer
AccessData
10.2015 - 11.2016
Systems Administrator
Executech
11.2014 - 04.2015
IT Manager
PcCareSupport
12.2012 - 10.2014
Windows Consultant
TRACE 3
03.2012 - 07.2012
Systems Manager
Impact Images
12.2011 - 02.2012
Infrastructure Specialist
EDS
04.2008 - 02.2009
Area Systems Manager
Marriott International
11.2006 - 04.2008
Desktop Support
Unisys
01.2005 - 11.2006
Systems Technician
State Farm (Pomeroy Tech)
01.2004 - 01.2007
Systems Consultant
OnForce
02.2002 - 11.2017
Tech Support
MSN
01.2001 - 01.2003
Windows Support
Microsoft
01.2000 - 01.2001
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