Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Hruby

Bismarck,ND

Summary

Highly motivated Customer Service Representative with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Overview

11
11
years of professional experience

Work History

Department Manager

Natural Grocers
Bismarck, ND
07.2022 - 10.2022

Price changes and inventory.

Placing orders and receiving truck.

Bookkeeping, handling safe, counting down tills.

Coached and mentored new team members.

Maintained display, and prep and storage areas in clean and orderly condition.

Assisted customers with all product questions.

Cashier /Stocker

Leevers Supermarkets
Rugby, ND
09.2021 - 02.2022

Answered questions about store policies and addressed customer concerns.

Helped customers complete purchases, locate items and join reward programs.

Stocked, tagged and displayed merchandise as required.

Mentored new team members on sales software system operation.

Handled money on a daily basis and counted tills down every night.

Food Delivery Driver

GrubHub
Bismarck, ND
06.2020 - 07.2021

Kept delivery vehicle clean and neat to maintain company's professional reputation.

Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Logged hours, mileage and order-related activities with company's app to maintain detailed records.

Stayed in constant communication with dispatching team to quickly respond to delivery updates.

Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.

Sales Associate

Acme Tools
Bismarck, ND
01.2020 - 06.2020

Sold a wide variety of power tools, hand tools, and heavy equipment.

Strong product knowledge on brands such as Milwaukee and Dewalt.

Cashiering

Answering Phones

Greeting Customers

Was in charge of certain displays within the store and organizing them.

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Educated customers on promotions to enhance sales. Tracked stock using company inventory management software.

HVAC-R Service Technician

Ed's Heating and Air
Bismarck, ND
09.2019 - 01.2020

Fixing and maintaining equipment

Troubleshooting issues

Understanding product knowledge

Communicating with customers

Answering customers questions

Troubleshooting issues

Use of power tools and hand tools

Making sales and selling new equipment

HVAC-R Service Technician

H.A. Thompson & Sons
Bismarck, ND
03.2017 - 09.2019

Fixed and maintained equipment

Commercial and residential work

Understanding product knowledge
Communicating with customers
Answering customers questions
Troubleshooting issues

Use of power tools and hand tools

Working with others and completing projects on time

Making sales and selling new equipment

Sales Associate

Ace Hardware
Bismarck, ND
09.2018 - 07.2019

Making sales and customer relations

Cleaning and stocking shelves

Assembling machinery for sale

Selling items in the store including tools/powertools

Answering Phone

Greeting Customers

Making deliveries to homeowners

Cashiering

Cutting keys

Mixing paint and stain

Doing Inventory

Flooring Installer

Hruby Flooring
Bismarck, ND
01.2014 - 03.2017

Removal and installation of flooring

Used a lot of tools such as brad nailers, hand tools, wet saws, and construction equipment

Installed residential and commercial

Communicated with customers on how they wanted the job to be done

Sales Manager

Nutrition Zone Usa
Bismarck, ND
08.2011 - 01.2014

In charge of managing a store

Learned customer relations and customer service

Calling distributors and ordering inventory

Shipping products to customers in and out of state

Manager duties such as cleaning store, stocking shelves, and opening and closing the store

Helping customers with their goals

Certified nutritionist and dietary aid I helped people daily and had to have very good communication skills

Education

High School Diploma -

Saint Mary's High School
Bismarck, ND
05.2011

Some College (No Degree) - HVAC Trade School

Bismarck State College
Bismarck, ND

Skills

  • Point of Sale Knowledge
  • Problem-solving skills
  • Cash register operations
  • Communication skills
  • Exceptional Customer Service
  • Sales expertise
  • Product promotions
  • Excellent people skills

Timeline

Department Manager

Natural Grocers
07.2022 - 10.2022

Cashier /Stocker

Leevers Supermarkets
09.2021 - 02.2022

Food Delivery Driver

GrubHub
06.2020 - 07.2021

Sales Associate

Acme Tools
01.2020 - 06.2020

HVAC-R Service Technician

Ed's Heating and Air
09.2019 - 01.2020

Sales Associate

Ace Hardware
09.2018 - 07.2019

HVAC-R Service Technician

H.A. Thompson & Sons
03.2017 - 09.2019

Flooring Installer

Hruby Flooring
01.2014 - 03.2017

Sales Manager

Nutrition Zone Usa
08.2011 - 01.2014

High School Diploma -

Saint Mary's High School

Some College (No Degree) - HVAC Trade School

Bismarck State College
Erik Hruby