Erik Johnson
Eau Claire,WI
Summary
Results-driven Analyst with a knack for enhancing team performance through innovative solutions, effective project management, and streamlined backlog organization. Adept at building strong relationships and promoting open communication to ensure project success. Proficient in API data mapping, basic SQL, and application code. Well-versed in Agile/Scrum methodologies and Six Sigma principles. Committed to driving the success of the Emerging Services team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Analyst III
Velera
Eau Claire, WI
03.2022 - Current
- Maintained the Springboard MX backlog for multiple teams, ensuring consistent 'green' backlog health status.
- Develop new processes and procedures, and create technical documentation for related systems and APIs.
- Gather requirements, facilitate story-mapping sessions, and develop ADO stories for Springboard MX and PCI 4.0 development teams.
- Developed ADO templates for streamlining and standardizing work items such as Epics, Features, Bugs, Stories, Spikes.
- Presented workflows, new system functionality, and solution proposals to stakeholders.
- Maintain a close working relationship with the Product Owner, often stepping in to lead Epic and Feature Refinement, and refining epics/features in ADO.
- Kicked off a new Project, PCI 4.0 (CT493) creating a backlog from scratch, using requirement documents and analysis from the PCI 4.0 document to establish PCI business as usual for Application Development.
- Utilize advanced emotional intelligence skills and active listening to effectively communicate with a diverse range of stakeholders and audiences, while fostering relationships with team members.
- Led monthly meetings for the Analysis Community of Practice, overseeing the development of a SharePoint site to store knowledge, tools, and resources. Created a standardized BA skills curriculum aligned with BABOK guidelines.
Project Manager
Nelnet
Eau Claire, WI
01.2022 - 03.2022
- Managed Product Migration project and developed roadmaps, coordinating with clients and internal users to migrate millions of dollars of student loans to a new API based system.
- Identified risks associated with each client migration bucket and developed strategies for mitigating those risks.
- Collaborated with senior management to develop long-term strategic plans for migrating clients based on features and contract details.
- Utilized Confluence to create a comprehensive knowledge base, incorporating documents and visuals for efficient project organization.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
CONSUMER LOANS ANALYST V
GREAT LAKES/NELNET
Eau Claire, WI
01.2019 - 12.2021
- Led daily/weekly ceremonies and provided reporting to stakeholders as the Initiative Manager for Velocity Standard Reporting Initiative, effectively managing the day-to-day roadmap.
- Functioned as a product owner and scrum master for the team, maintaining multiple backlogs.
- Assisted in grooming, prioritizing, testing, and presenting completed reports for approval and feedback.
- Assisted in the creation and modification of various processes, documenting the changes.
- Utilized Post-Man, Swagger, and conducted API data mapping for development support
- Served as a Consumer Loans Jira Admin, addressing tickets on our Jira board. Responsibilities encompassed custom field implementation, email handler setup, process automation, and offering comprehensive guidance and support for the product and procedures.
- Successfully managed additional initiatives such as the Agent Gamification tool and Nelnets Backup Servicing readiness program
BUSINESS ANALYST III
GREAT LAKES/NELNET
Eau Claire, WI
01.2016 - 12.2018
- Analyzed, designed, tested and implemented myCompass customer service application from its inception in 2012 to June 2018.
- Assisted in post-implementation analysis, issue resolution, and program enhancement
- Contributed to the analysis, design, and support of various Great Lakes products, such as the Income-Driven Repayment plan redesign and revitalization of Income Drive Repayment communications.
- Designed and implemented technical and process enhancements for Nelnet's Income Driven Repayment Programs, utilizing Call Miner technology, customer feedback reports, and other resources.
- Trained and integrated new Business Analysts into the Velocity project as part of our team.
- Met frequently with development and operations teams to gather requirements and business processes for product development
- Assisted in various audit tasks such as conducting legal reviews of borrower accounts and gathering documentation for the latest CFPB audit.
SUPERVISOR OF BORROWER SERVICES
Great Lakes Higher Education Corporation & Affiliates
Eau Claire, WI
05.2010 - 12.2015
- Manage 15-20 customer service representatives in providing efficient customer service following Department of Education regulatory requirements
- Oversee coaching and professional development of employees through weekly team meetings and individual coaching sessions
- Responsible for leading the majority of new hire trainees through the 1st stages of their development as Customer Care Agents.
Education
BACHELOR’S DEGREE IN INFORMATION SCIENCE AND TECHNOLOGY -
University of Wisconsin Milwaukee
01.2022
BACHELOR’S DEGREE IN PSYCHOLOGY -
University of Wisconsin Eau Claire
01.2008
Skills
- Backlog Organization/Readiness
- Requirements Gathering > Story writing
- Process Improvement
- Agile Methodologies
- Technical Documentation
- Teamwork and leadership
- Relationship building
- Jira/confluence & organizational tools (previous Jira Admin)
- API Knowledge Post-Man/Swagger/Thunderclient tools
- Basic SQL
- Six Sigma Yellow Belt
- Six Sigma Green Belt
- Application Design
- Project Management
- Technical Analysis
References
References upon Request
Certification
- Six Sigma Yellow Belt
- Six Sigma Green Belt - Online Training and Exam
Timeline
Technical Analyst III
Velera
03.2022 - Current
Project Manager
Nelnet
01.2022 - 03.2022
CONSUMER LOANS ANALYST V
GREAT LAKES/NELNET
01.2019 - 12.2021
BUSINESS ANALYST III
GREAT LAKES/NELNET
01.2016 - 12.2018
SUPERVISOR OF BORROWER SERVICES
Great Lakes Higher Education Corporation & Affiliates
05.2010 - 12.2015
BACHELOR’S DEGREE IN INFORMATION SCIENCE AND TECHNOLOGY -
University of Wisconsin Milwaukee
BACHELOR’S DEGREE IN PSYCHOLOGY -
University of Wisconsin Eau Claire
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