Overview
Work History
Education
Skills
Timeline
Generic

Erik Johnson

Ames,IA

Overview

7
7
years of professional experience

Work History

Secretary

Internal Revenue Service, IRS
12.2024 - 02.2025
  • In my role, I supported multiple managers and groups consisting of both professional and technical employees, providing assistance remotely and on-site as well as performing administrative tasks as needed for the post-of-duty.
  • I validated and inputted information to open, assign, transfer, and close cases using various business unit case management automated systems, including the Examination Return Control System (ERCS), Report Generating System (RGS), Integrated Collection System (ICS), Entity Case Management System (ECMS), and Integrated Data Retrieval Systems (IDRS).
  • I verified the completeness and accuracy of case controls, ensuring compliance with established business unit procedures and formats.
  • I identified and resolved inconsistencies found on the Related Return Report, Inventory Validation Listing, or other inventory reports, ensuring data integrity.
  • I extracted and analyzed data from systems like ERCS, AIMS, and IDRS to monitor statutes and alerted group managers and technical employees, safeguarding the Government's interests.
  • I analyzed case information to determine the appropriate procedures for closing cases involving multiple work streams, maintaining effective workflows.
  • I maintained and updated a variety of manual and automated tracking systems, ensuring efficient processing of cases.
  • I retrieved reports and technical materials, including forms, correspondence, and supporting documents from various automated systems, ensuring all relevant data was accurately documented.

Team Lead

Jimmy Johns
02.2022 - 12.2024
  • During my time at Jimmy Johns, I have taken on many management roles, particularly, receiving telephone calls and visitors to the restaurant, determining the nature of business (particularly delving into orders, complaints, special requests, etc.) giving routine and non-routine information, to customers and employees
  • I always answer questions in accordance with store policies and if I am unable to I direct both callers and visitors to the appropriate person or office
  • I receive and control mail, particularly deliveries to the business, routing them directly to the appropriate area for action, and I assemble background information before routing mail/deliveries to the supervisor
  • I review outgoing orders for proper format, conformance with procedural instructions
  • I organize and maintain files and records, manuals, handbooks, and other related materials that are used for training, ordering, closing tabs, etc
  • I analyze order information to determine the appropriate procedures to close out orders, involving multiple work streams
  • I also maintain and update a variety of manual and automated tracking systems used in processing orders
  • I have experience providing clerical and admin support to managers and staff as a shift lead
  • Supporting multiple managers and groups consisting of professional and technical employees from various sites, as well as performing administrative tasks as needed
  • This includes experience operating a variety of software and hardware systems to prepare documents, utilizing correct grammar, spelling, and punctuation, input data, compile/ generate reports and monitor administrative controls, as well as experience responding/referring/customer complaints and inquiries
  • Supervisor: Sadie Dalgliesh (5154513958)
  • Okay to contact this Supervisor: Contact me first

Wood Worker

FINCO TREE AND WOOD SERVICE LLC
03.2021 - 02.2022
  • During my time in the logging industry, I was responsible for safely operating machinery to transport lumber, ensuring both efficiency and safety in all tasks.
  • I demonstrated strong physical stamina by performing strenuous activities such as lifting heavy logs and climbing tall trees throughout the day, consistently maintaining high energy levels to meet production goals.
  • I played a key role in enhancing team productivity by conducting daily briefings, ensuring open communication and a healthy working environment for all crew members.
  • I strictly adhered to safety guidelines when operating hazardous tools and equipment, minimizing risks and ensuring the safety of myself and others on the job.
  • I efficiently cleared debris from logging sites, maintaining clean and organized work areas to optimize team efficiency and safety.
  • I worked to optimize schedules by reducing downtime between tasks, resulting in increased overall productivity across the crew.
  • I contributed to sustainable forestry practices by following guidelines for selective logging and reforestation efforts, promoting environmental responsibility on the job site.

Car Detailer

Wilson Toyota of Ames
01.2021 - 03.2021
  • During my time as an automotive detailer, I maintained a clean and organized workspace, ensuring efficient task completion and high-quality workmanship for every vehicle.
  • I enhanced customer satisfaction by thoroughly cleaning and detailing both the interior and exterior of vehicles, ensuring they met or exceeded customer expectations.
  • I consistently delivered exceptional results while working independently on various makes, models, and styles of cars, all within tight deadlines.
  • I utilized strong time management skills to balance multiple projects at once, ensuring that quality and efficiency were never compromised.
  • I provided outstanding customer service, addressing customer inquiries and ensuring a positive experience throughout the process.

Canvassing

Zero Week Solutions
10.2020 - 11.2020
  • My time with Zero Week Solutions had me canvassing door to door to inquire how voters felt about the candidates available in national, state, and local elections, which way they were intending to vote, and what issues they were voting based on
  • My experience with this job taught me skills regarding interpersonal relationships, providing reporting and information to management, as well as using listening skills to listen to and comprehend complaints from voters
  • I was required to prepare and type a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents using an electronic typewriter, word processor, or personal computer
  • I organized and maintained files and records, manuals, handbooks, and other related materials
  • Keep the master file updated
  • I supported multiple managers and groups consisting of professional and technical employees both remotely and on-site, as well as performing administrative tasks as needed for the post-of-duty
  • I have experience providing clerical and admin support to managers and staff
  • I have experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls
  • Experience responding/referring taxpayer/customer complaints and inquiries
  • I have experience applying grammar, spelling and punctuation to prepare reports and correspondence
  • I provided telephone and receptionist services; Maintaining records; Requisitioning office supplies
  • I was in charge of receiving and controlling incoming and outgoing correspondence and reports for format, grammar, and punctuation; Writing simple or repetitive, non-technical correspondence such as letters of acknowledgment
  • In charge of Filing material and maintaining office filing system
  • Skilled with preparing notes regarding topics to be discussed; Ability to operate a variety of office hardware and software systems and knowledge and skill applying grammar, spelling, and punctuation

Customer Loyalty Specialist

Vivint Smart Home
02.2020 - 09.2020
  • While working for Vivint, I was charged with responding to inquiries regarding home security systems, as well as acting as a sales representative to distribute products to those who are interested, as well as determining what kind of products they would need based on the location and type of business/home that would be protected
  • Working with Vivint gave me space to develop my communication skills, as well as team development skills and making sure that the whole team is coordinated to make sure that our services were equivalent regardless of the customer service agent
  • Receives telephone calls and visitors, determines the nature of business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to appropriate person or office
  • Prepares and types a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents using an electronic typewriter, word processor, or personal computer
  • Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments
  • Organizes and maintains files and records, manuals, handbooks, and other related materials
  • Keep the master file updated
  • Supports multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty
  • Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams
  • Maintains and updates a variety of manual and automated tracking systems used in processing cases
  • Experience providing clerical and admin support to managers and staff
  • Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls
  • Experience responding/referring taxpayer/customer complaints and inquiries
  • Experience applying grammar, spelling and punctuation to prepare reports and correspondence
  • Providing telephone and receptionist services; Maintaining records; Requisitioning office supplies;
  • Receiving and controlling incoming and outgoing correspondence and reports for format, grammar, and punctuation; Writing simple or repetitive, non-technical correspondence such as letters of acknowledgment
  • Filing material and maintaining office filing system;
  • Preparing notes regarding topics to be discussed; Ability to operate a variety of office hardware and software systems and knowledge and skill applying grammar, spelling, and punctuation

Credit Fraud Specialist

Advanced Call Center Technologies
12.2019 - 02.2020
  • During my time at Advanced Call Center Technologies, I worked with clients to ensure that their accounts were secure and inform them of whether or not they had been the victims of credit card fraud
  • This job allowed me to develop skills of taking customer information over the phone, communication skills especially in regards to sensitive topics like financial information, verifying personal information before disclosing account information, and maintaining a healthy team environment with my coworkers
  • Receives telephone calls and visitors, determines the nature of business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to appropriate person or office
  • Prepares and types a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents using an electronic typewriter, word processor, or personal computer
  • Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments
  • Organizes and maintains files and records, manuals, handbooks, and other related materials
  • Keep the master file updated
  • Supports multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty
  • Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams
  • Maintains and updates a variety of manual and automated tracking systems used in processing cases
  • Experience providing clerical and admin support to managers and staff
  • Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls
  • Experience responding/referring taxpayer/customer complaints and inquiries
  • Experience applying grammar, spelling and punctuation to prepare reports and correspondence
  • Providing telephone and receptionist services; Maintaining records; Requisitioning office supplies;
  • Receiving and controlling incoming and outgoing correspondence and reports for format, grammar, and punctuation; Writing simple or repetitive, non-technical correspondence such as letters of acknowledgment
  • Filing material and maintaining office filing system;
  • Preparing notes regarding topics to be discussed; Ability to operate a variety of office hardware and software systems and knowledge and skill applying grammar, spelling, and punctuation

Team Lead

Great Harvest Bread Co
05.2018 - 05.2019
  • My time at The Great Harvest Bread Company allowed me to develop skills of leading a team to complete tasks and delegating tasks, ensuring that issues are resolved in a timely manner for the team as well as the customer, ensuring that deliveries were completed as expected within a timely manner, and building skills to work as a team towards a common objective
  • Receives telephone calls and visitors, determines the nature of business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to appropriate person or office
  • Supports multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty
  • Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams
  • Maintains and updates a variety of manual and automated tracking systems used in processing cases
  • Experience providing clerical and admin support to managers and staff
  • Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls
  • Experience responding/referring taxpayer/customer complaints and inquiries
  • Experience applying grammar, spelling and punctuation to prepare reports and correspondence
  • Providing telephone and receptionist services; Maintaining records; Requisitioning office supplies;
  • Receiving and controlling incoming and outgoing correspondence and reports for format, grammar, and punctuation; Writing simple or repetitive, non-technical correspondence such as letters of acknowledgment
  • Preparing notes regarding topics to be discussed; Ability to operate a variety of office hardware and software systems and knowledge and skill applying grammar, spelling, and punctuation

Education

Associate of Arts - Computer Science: Transfer Major

Des Moines Area Community College
Ames, IA
05-2025

Skills

Research & Data Analysis:

  • Skilled in synthesizing research data and providing actionable recommendations that directly contribute to customer success
  • Proficient in crafting research materials such as research plans, surveys, and presentations, ensuring alignment with project needs, scope, and constraints
  • Experienced in validating and analyzing data from various systems to monitor progress and identify trends, ensuring accurate, data-driven decision-making

Collaboration & Communication:

  • Demonstrated ability to work collaboratively with cross-functional teams, to integrate research insights into product strategies and design processes
  • Strong verbal and written communication skills, with the ability to effectively present research findings and recommendations to consumers at all levels
  • Proficient in fostering positive working relationships and collaborating with diverse teams to meet project goals and deadlines

Adaptability & Problem-Solving:

  • Proven track record of adapting to fast-paced and dynamic environments, managing multiple projects simultaneously without compromising on quality
  • Skilled at identifying problems, troubleshooting issues, and offering creative, data-driven solutions to enhance user experience and meet project objectives

Customer Success & User Empathy:

  • Dedicated to ensuring ongoing customer success by identifying user needs, pain points, and opportunities for improvement through research and analysis
  • Strong understanding of human-centered design principles, applying empathy and critical thinking to address user needs and product requirements

Timeline

Secretary

Internal Revenue Service, IRS
12.2024 - 02.2025

Team Lead

Jimmy Johns
02.2022 - 12.2024

Wood Worker

FINCO TREE AND WOOD SERVICE LLC
03.2021 - 02.2022

Car Detailer

Wilson Toyota of Ames
01.2021 - 03.2021

Canvassing

Zero Week Solutions
10.2020 - 11.2020

Customer Loyalty Specialist

Vivint Smart Home
02.2020 - 09.2020

Credit Fraud Specialist

Advanced Call Center Technologies
12.2019 - 02.2020

Team Lead

Great Harvest Bread Co
05.2018 - 05.2019

Associate of Arts - Computer Science: Transfer Major

Des Moines Area Community College

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Erik Johnson