Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Erik Jordahl

Yukon,OK

Summary

Hard and determined worker. passionate, Able to over come any Obstacle. Able to be perceptional and confident when addressed with hardship or confrontation. Willing to learn. Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Department Supervisor

Lowes Home Improvement Stores
11.2022 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 13 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Built and designed large displays weekly to promote specific products.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Handled cash register, returns, and refunds.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Examined logs to verify completeness and accuracy of documentation.
  • Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Spearheaded initiatives aimed at reducing operational costs without compromising service quality or employee morale.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling techniques.
  • Submitted reports to senior management to aid in business decision-making and planning.

Juvenile Detention Officer

Cleveland County Juvenile Detention Center
09.2020 - 09.2021
  • Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
  • Conducted room searches for contraband items to maintain a safe environment within the facility.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
  • Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
  • Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
  • Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
  • Completed incident reports when disorder or violence occurs.
  • Liaised with community organizations to arrange post-release support services for juveniles transitioning back into their communities.
  • Conducted exit interviews with released detainees to gather information on their experiences, evaluate the effectiveness of programs, and identify areas for improvement.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
  • Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
  • Supervised recreational activities for detainees to promote physical fitness and encourage positive social interactions.
  • Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
  • Reduced repeat offenses through active involvement in rehabilitation efforts such as counseling sessions, educational programs, and vocational training.
  • Facilitated group therapy sessions focused on anger management, conflict resolution, decision-making skills, and other essential life skills.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Assisted educators in developing curriculum tailored for juvenile detention facilities that met state education standards.
  • Supervised 15 inmates during mealtime and recreational time.
  • Coordinated visitation schedules between detainees and their families or attorneys to ensure compliance with facility regulations.
  • Assisted in conducting staff training sessions focused on topics such as crisis intervention, cultural competency, and professional ethics.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Documented inmate behavior and activities in logbooks.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Assisted in intake and release of inmates.
  • Investigated and responded to incidents of inmate misconduct.
  • Prepared reports to document incidents and violations.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Built solid relationships with staff and residents to keep institution safe and secure.

Bouncer

Night Trips
08.2020 - 06.2021
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Called police to report criminal acts.
  • Ejected unruly patrons from premises.
  • Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
  • Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
  • Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
  • Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
  • Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
  • Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
  • Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
  • Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
  • Enforced dress codes and refused objectionable attire.
  • Improved staff response time with efficient coordination of security personnel during incidents.
  • Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
  • Contributed to revenue growth by promoting special events and offers to guests upon entry or during their visit.
  • Reduced liability risks by conducting regular inspections of venue equipment and reporting any issues promptly.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Floor hand

Robinson Drilling of Texas
04.2017 - 09.2019
  • I work 8 hour shifts, 12 days on with 4 days off, I have experience with forklifts, and diesel motors, I have worked as a floor hand, and a chain hand, had a little training on Derricks
  • I have carried 100 pound sacks of mud, and lifted well over 100 pounds a few times, I've worked in 113 degree weather and 34 degree weather.
  • Aided in pipe handling tasks, such as lifting, moving, and connecting pipes during drilling operations.
  • Moved or relocated materials and equipment required for drilling tool assembly to and throughout work site.
  • Carried out general manual labor activities to aid site productivity.
  • Assisted in rig-up and rig-down procedures, ensuring timely project completion.
  • Contributed to safe working conditions by adhering to safety protocols and regulations at all times.
  • Showcased strong physical stamina throughout long shifts while remaining alert and focused on completing assigned tasks efficiently.
  • Enhanced drilling efficiency by maintaining and repairing equipment as needed.
  • Maintained clean, organized, hazard-free work areas for optimized site safety.
  • Monitored shaker and mud tank operations.
  • Completed job tasks accurately under challenging weather conditions, demonstrating adaptability and resilience.
  • Provided assistance in assembly and disassembly of drilling rig and equipment.
  • Ensured smooth operations by performing routine maintenance on drilling equipment and machinery.
  • Selected appropriate pumps, valves and associated equipment for productive drilling operations.
  • Performed minor repairs on drilling equipment and tools to limit operational disruptions.
  • Increased operational efficiency by assisting in the assembly and disassembly of drilling rig components.
  • Observed drilling progress and reported anomalies for prompt resolution.
  • Reduced downtime with proactive troubleshooting of mechanical issues and swift repairs.
  • Promoted a clean work environment by regularly organizing tools and materials on the drill floor.
  • Verified job safety analysis (JSA) and correctness of obtained permits prior to starting new jobs.
  • Collaborated with drilling team to complete projects within deadlines and budget constraints.
  • Demonstrated familiarity with industry standards through adherence to company policies during daily tasks.
  • Implemented safety training recommendations from management while also contributing ideas for improvement based on experience.
  • Improved workplace safety by conducting regular inspections and identifying potential hazards.
  • Maintained open lines of communication with colleagues and supervisors, fostering a strong team dynamic for successful project execution.
  • Provided essential support during emergency situations, reacting quickly to minimize risk while prioritizing crew safety.
  • Adhered to operational safety and regulatory requirements by maintaining clean and hazard-free work space.
  • Moved materials and products to established locations using forklifts.
  • Read and understood production documents to produce quality products.
  • Used different machines and tools based on individual job requirements.

Dredge Operator

Gonzo Energy Services
01.2019 - 07.2019
  • Detected safety hazards and equipment malfunctions and responded accordingly.
  • Contributed to environmental conservation efforts by adhering to regulatory guidelines in handling dredged materials and disposal sites.
  • Maintained clean job site, secured tools and equipment and eliminated potential environmental hazards.
  • Prepared accurate reports detailing daily progress towards project goals, highlighting areas of improvement and suggesting corrective action if needed.
  • Built strong relationships with clients and contractors through effective collaboration on projects requiring dredging services.
  • Assisted in the training of new dredge operators, sharing knowledge and expertise to support their professional growth within the team.
  • Conducted routine maintenance checks on engines, pumps, valves, hoses, winches for ensuring smooth operation of the rig.
  • Managed heavy equipment operation safely to avoid accidents or damage to machinery during transport or on job sites.
  • Promoted a safe working environment through consistent adherence to company safety policies and procedures.
  • Improved rig safety by conducting thorough inspections of equipment and reporting any issues immediately.
  • Increased crew productivity through effective communication and collaboration with team members during daily operations.
  • Was an on call technician
  • Minimized lost time due to equipment failure through proactive preventative maintenance measures.
  • Ensured timely project completion by diligently adhering to schedules and adjusting workloads accordingly.
  • Reduced environmental impact by implementing proper waste disposal techniques and spill response procedures.

Ramp Agent

G-4
12.2018 - 03.2019
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Security Officer

OSS Security
02.2016 - 03.2017
  • Worked at a club called Grahams, I handled fights in the bar and intoxicated customers.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Fast Food Worker

CITY BITES
10.2012 - 01.2017
  • Made Sandwiches, ran registers, and handled money
  • Customer service, stocking, food prep, and Team work.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Trained newly hired employees on routine tasks and customer service.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
  • Made change and returned correct cash and coin to patrons.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
  • Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
  • Kept accurate records of inventory levels, enabling timely reordering of supplies to prevent shortages during busy periods.
  • Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
  • Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
  • Suggested complementary items to orders to boost sales.
  • Assisted with preparing salads and cold food items.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
  • Assisted management with inventory control tasks such as tracking usage rates and identifying trends to help minimize waste and costs.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Brewed coffee and tea and changed out drink station syrups.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Prepared salads, soups and sandwiches for customers.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Subway Sandwich Artist

Subway
12.2012 - 01.2016
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Monitored inventory and requisitioned low-stock items.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Brewed coffee and tea and changed out drink station syrups.

Security Officer

Signal 88 Security
09.2012 - 09.2015
  • My responsibility was to secure apartment complexes throughout Edmond and Oklahoma city.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Education

High school or equivalent -

Mustang High School
Mustang, OK
05.2013

Skills

  • Driving (1 year)

  • Food Service

  • Fast Food

  • Crew Member

  • Food Prep

  • Forklift Operator (6 years)

  • Hard labor (4 years)

  • Customer Service

  • Workplace Safety

  • Problem Resolution

  • Problem-Solving

  • Time Management

  • Leadership skills

  • Staff Supervision

  • Inventory Management

  • Interactive communication skills

  • Leadership competency

  • Performance Improvement

  • POS systems operations

  • Workflow Optimization

  • Policy Enforcement

  • Sales Strategies

  • Growth planning

  • Reasoning

  • Sales Growth

  • Team Supervision

  • Customer Engagement

  • Coaching and Mentoring

  • Product restocking

  • Staff Management

  • Goals and performance

  • Training and mentoring

  • Staff Development

  • Operations Management

  • Employee performance evaluation

  • Training and Development

  • Workflow Coordination

  • Employee Management

  • Order Processing

  • Flexible Schedule

  • Loss Prevention

  • Sales expertise

  • Safety and Security

  • Conflict de-escalation

  • Emergency Response

  • Strategies and goals

  • Rules and regulations

  • Personnel Management

  • POS Software

  • Personnel training and development

  • Motivational Leadership

  • Workforce Planning

  • Resource Coordination

  • Cash Handling and Reconciliation

  • Basic Mathematics

  • Superior Work Ethic

  • Cycle Counts and Audits

  • Handling Complaints

  • Critical Thinking

  • Staff Coaching and Training

  • Team Building and Motivation

  • Computer Proficiency

  • Relationship Building

  • Sales Leadership

  • Administrative Documentation

  • Creativity and Originality

  • Sales floor organization

  • Problem Anticipation and Resolution

  • Work Area Inspection

  • Needs Assessment

  • Marketing and Advertising

  • Merchandising operations

Certification

Driver's License, 07/01/18, 06/01/22

Additional Information

Working in the oilfield, I have learned many things, I can work on diesel motors, drive and operate a forklift, and manage valve systems, and I have worked in all weather conditions, I've worked in small spaces, and i have worked in loud places. I can swing hammers up to 20 pounds. hauled 50 to 100 bl sacks over my shoulder and in my arms, i have also carried 6 to 8 inch hoses around.

Timeline

Department Supervisor

Lowes Home Improvement Stores
11.2022 - Current

Juvenile Detention Officer

Cleveland County Juvenile Detention Center
09.2020 - 09.2021

Bouncer

Night Trips
08.2020 - 06.2021

Dredge Operator

Gonzo Energy Services
01.2019 - 07.2019

Ramp Agent

G-4
12.2018 - 03.2019

Floor hand

Robinson Drilling of Texas
04.2017 - 09.2019

Security Officer

OSS Security
02.2016 - 03.2017

Subway Sandwich Artist

Subway
12.2012 - 01.2016

Fast Food Worker

CITY BITES
10.2012 - 01.2017

Security Officer

Signal 88 Security
09.2012 - 09.2015

High school or equivalent -

Mustang High School

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Erik Jordahl