ERIK K. VANCE
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Customer Service Advocate
Kryterion
Phoenix , AZ
2020.09 - Current
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.
Bartender/Server/Manager
House of Comedy
Phoenix , AZ
2019.06 - 2020.04
- Comic payroll, daily/weekly deposit and accounting records.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Developed new signature cocktails to support bar marketing brand and increase profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
Bartender/Server
Poncho’s Restaurant & Cantina
Phoenix , AZ
2018.05 - 2019.04
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour
- Developed new signature cocktails to support bar marketing brand and increase profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Set up bar for operation, obtained cash bank and stocked service bar
Bartender/Server
Logan’s Roadhouse
Vienna , WV
2016.08 - 2018.05
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Completed regular bar inventories and daily requisition sheets and increased sales and profits
Kitchen Manager
RadioActive Grille
Vienna , WV
2016.06 - 2016.08
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Identified team weak points and implemented corrective actions to resolve concerns
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Developed kitchen staff through training, disciplinary action and performance reviews
Bartender
Blennerhassett Hotel
Parkersburg , WV
2015.05 - 2016.05
- Generated higher ticket averages by training employees on suggestive up-selling techniques
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Set up glassware, liquor and other necessary supplies for special events
- Set up bar for operation, obtained cash bank and stocked service bar
Bartender/Server
Buffalo Wild Wings
Parkersburg , WV
2013.06 - 2015.05
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Checked identification for minimum age for sale of alcoholic beverages
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Server
Cheddars Casual Café
Parkersburg , WV
2012.12 - 2013.06
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Education
Associate of Science - Business Administration And Management
Rio Salado College
Tempe, AZ05.2024
East Valley High School
Mesa, AZ05.1998
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Upselling Products and Services
- Multitasking and Prioritization
- Understanding Customer Needs
- Upbeat and Positive Personality
- Verbal and Written Communication
- Data Entry and Maintenance
- Database Management
- Computer Proficiency
- Call Volume and Quality Metrics
Timeline
Customer Service Advocate
Kryterion
2020.09 - Current
Bartender/Server/Manager
House of Comedy
2019.06 - 2020.04
Bartender/Server
Poncho’s Restaurant & Cantina
2018.05 - 2019.04
Bartender/Server
Logan’s Roadhouse
2016.08 - 2018.05
Kitchen Manager
RadioActive Grille
2016.06 - 2016.08
Bartender
Blennerhassett Hotel
2015.05 - 2016.05
Bartender/Server
Buffalo Wild Wings
2013.06 - 2015.05
Server
Cheddars Casual Café
2012.12 - 2013.06
Associate of Science - Business Administration And Management
Rio Salado College
East Valley High School