Summary
Overview
Work History
Education
Skills
Timeline
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ERIK K. VANCE

ERIK K. VANCE

Phoenix,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Customer Service Advocate

Kryterion
Phoenix, AZ
09.2020 - Current
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.

Bartender/Server/Manager

House of Comedy
Phoenix, AZ
06.2019 - 04.2020
  • Comic payroll, daily/weekly deposit and accounting records.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory

Bartender/Server

Poncho’s Restaurant & Cantina
Phoenix, AZ
05.2018 - 04.2019
  • Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Set up bar for operation, obtained cash bank and stocked service bar

Bartender/Server

Logan’s Roadhouse
Vienna, WV
08.2016 - 05.2018
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits

Kitchen Manager

RadioActive Grille
Vienna, WV
06.2016 - 08.2016
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget
  • Developed kitchen staff through training, disciplinary action and performance reviews

Bartender

Blennerhassett Hotel
Parkersburg, WV
05.2015 - 05.2016
  • Generated higher ticket averages by training employees on suggestive up-selling techniques
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Set up glassware, liquor and other necessary supplies for special events
  • Set up bar for operation, obtained cash bank and stocked service bar

Bartender/Server

Buffalo Wild Wings
Parkersburg, WV
06.2013 - 05.2015
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Checked identification for minimum age for sale of alcoholic beverages
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Server

Cheddars Casual Café
Parkersburg, WV
12.2012 - 06.2013
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

Education

Associate of Science - Business Administration And Management

Rio Salado College
Tempe, AZ
05.2024

East Valley High School
Mesa, AZ
05.1998

Skills

  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Database Management
  • Computer Proficiency
  • Call Volume and Quality Metrics

Timeline

Customer Service Advocate

Kryterion
09.2020 - Current

Bartender/Server/Manager

House of Comedy
06.2019 - 04.2020

Bartender/Server

Poncho’s Restaurant & Cantina
05.2018 - 04.2019

Bartender/Server

Logan’s Roadhouse
08.2016 - 05.2018

Kitchen Manager

RadioActive Grille
06.2016 - 08.2016

Bartender

Blennerhassett Hotel
05.2015 - 05.2016

Bartender/Server

Buffalo Wild Wings
06.2013 - 05.2015

Server

Cheddars Casual Café
12.2012 - 06.2013

Associate of Science - Business Administration And Management

Rio Salado College

East Valley High School

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ERIK K. VANCE