Erik Kepler
Peoria,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
Silver Dollar Tavern
Peoria Heights, IL
12.2018 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Collaborated with others to discuss new opportunities.
Supervisor
Peoria Park District
Peoria, IL
05.2004 - Current
- Responded to customer questions regarding products, prices and availability.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
American Rentals
Peoria, IL
04.2022 - 09.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Peoria Heights High School
Peoria Heights, IL05-2008
Some College (No Degree) - Landscape Architecture
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Point of Sale Systems
- New Hire Training
- Complex Problem-Solving
- Outstanding Customer Service
- Staff Management
- Financial Management
- Training and Mentoring
Affiliations
- Ice Hockey
- Dart Leagues
Certification
- Basset Alcohol Certification
- Food Handlers Certificate
References
References available upon request.
Timeline
Customer Service Representative
American Rentals
04.2022 - 09.2023
Bartender
Silver Dollar Tavern
12.2018 - Current
Supervisor
Peoria Park District
05.2004 - Current
High School Diploma -
Peoria Heights High School
Some College (No Degree) - Landscape Architecture
University of Illinois At Urbana-Champaign