Erik Klein
Islip,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Nationalgrid
04.1993 - 10.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over daily operations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Trained personnel to develop new team leads for Construction department needs.
- Evolved existing capabilities by implementing process improvements and eliminating unnecessary waste and bottlenecks.
- Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.
- Forecasted department labor requirements and established accurate budgets to cover expected demands.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Project Manager
Pearson Commercial Furnishings
01.1991 - 04.1993
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Teller
Gateway Stateway Bank
05.1989 - 01.1991
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Business Management
College of Staten Island of The City University of New York
Staten Island, NY1990
High School Diploma -
Curtis High School
Staten Island, NY1988
Skills
- Process Improvement
- Business Development
- Staff Management
- Inventory Control
- Negotiation
- Policy Enforcement
- Processes and Procedures
- Operations Management
- Schedule Development
- Training and Mentoring
- Staff Discipline
- Priority Management
- Goal-Oriented
- Contract Management
- Complex Problem-Solving
- Inventory Oversight
Accomplishments
Brooklyn Union- Employee of the Quarter 7/1/1994-9/30/1994
Brooklyn Union- Employee of the Quarter 1/1/1996-3/31/1996
Keyspan Employee Service Award Third Period 2000
Keyspan Presidents Safety Award January 2001
Keyspan CEO Award 2004
Certification
Plastic Fusion
Mueller Tapping
TDW Tapping
Shur Stop
Kleiss Equipment
ALH System One
ULC PRX250 Live Gas Main Camera Inspection
ULC and ZEVAC Drawdown Compression
LIRR Roadway Worker Protection Training
New York 811 Excavator Training and Education Program
Competent shoring
Operator Qualifications
CPR and First aid certified
OSHA Safety Certified
Critical Jobs Completed
Supervised installation and assisted with design of over 26 Distribution and Transmission Regulator/Governor installations within Staten Island, Brooklyn, Queens, Nassau and Suffolk Counties.
Supervised and assisted with design of overhauls on over 70 Regulator stations within Nassau and Suffolk Counties.
Supervised and assisted with design on multiple pipeline projects within Staten Island, Queens, Nassau and Suffolk Counties.
Pioneer in utilization and implementation of Drawdown technology on Natural Gas mains.
Timeline
Lead Supervisor
Nationalgrid
04.1993 - 10.2023
Project Manager
Pearson Commercial Furnishings
01.1991 - 04.1993
Teller
Gateway Stateway Bank
05.1989 - 01.1991
Business Management
College of Staten Island of The City University of New York
High School Diploma -
Curtis High School
Plastic Fusion
Mueller Tapping
TDW Tapping
Shur Stop
Kleiss Equipment
ALH System One
ULC PRX250 Live Gas Main Camera Inspection
ULC and ZEVAC Drawdown Compression
LIRR Roadway Worker Protection Training
New York 811 Excavator Training and Education Program
Competent shoring
Operator Qualifications
CPR and First aid certified
OSHA Safety Certified
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