ERIK KRATOVEL
Jacksonville
Summary
Results-driven Quality Assurance Manager with a proven track record, adept in strategic planning and auditing. Expert in implementing compliance regulations and quality assurance procedures, enhancing operational efficiency. Strong organizational skills and proficiency in Microsoft Office ensure effective project management and training across multiple locations.
Overview
18
18
years of professional experience
Work History
Quality Assurance Manager
Million Air
Jacksonville
04.2023 - Current
- Developed quality assurance protocols for aviation services and operations.
- Conducted regular audits to ensure compliance with safety regulations.
- Trained staff on quality standards and best practices in service delivery.
- Collaborated with teams to improve overall service quality and efficiency.
- Managed documentation for quality assurance processes and inspections.
- Implemented corrective actions for identified quality issues in operations.
- Reviewed customer feedback to enhance service quality measures.
- Led team meetings to discuss quality performance and improvement strategies.
- Developed and implemented quality assurance policies and procedures.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Troubleshot product issues and fixed problems.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Monitored production activities for conformance to established quality requirements.
Quality Assurance Manager
Jacksonville JetPort LLC.
01.2008 - 01.2023
- Developed quality assurance protocols for aviation services and operations.
- Conducted regular audits to ensure compliance with safety regulations.
- Trained staff on quality standards and best practices in service delivery.
- Collaborated with teams to improve overall service quality and efficiency.
- Managed documentation for quality assurance processes and inspections.
- Implemented corrective actions for identified quality issues in operations.
- Reviewed customer feedback to enhance service quality measures.
- Led team meetings to discuss quality performance and improvement strategies.
- Developed and implemented quality assurance policies and procedures.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Troubleshot product issues and fixed problems.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Supervised and guided inspectors, technicians, and other staff.
- Monitored production activities for conformance to established quality requirements.
- Reviewed current standards and policies.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Kept records of quality reports and statistical reviews.
Education
Certified Multi-engine Instructor -
ATP Flight School
Jacksonville01.2011
Bachelor of Science - Aviation Management
Jacksonville University
Jacksonville01.2008
Skills
- Organizational skills
- Auditing expertise
- Strategic planning
- Microsoft Office proficiency
- Professional attitude
- Remote training
- Project management
- Oral and written communication
- Record compliance
- Critical thinking
- Time management
- Problem solving
- Versatility
- Quality assurance training
- Quick learning
Awards
Certificate of Achievement, President Obama, Personal Commitment to Excellence, 04/05/16
Affiliations
- Rebuild Cars
- Bowling
- Aviation
- Home Remodeling
Timeline
Quality Assurance Manager
Million Air
04.2023 - Current
Quality Assurance Manager
Jacksonville JetPort LLC.
01.2008 - 01.2023
Certified Multi-engine Instructor -
ATP Flight School
Bachelor of Science - Aviation Management
Jacksonville University