Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erik Lalani

Jupiter,Florida

Summary

Focused Sales & Management leader bringing 10 + years of expertise in building relationships and driving profitability. Proven ability to promote products effectively with analyzing and leveraging marketing opportunities. Skilled in cultivating strong relationships with successful retention and high-performing sales.

Overview

11
11
years of professional experience

Work History

Dental Operations Manager

Health Care District Of Palm Beach County
West Palm Beach, FL
12.2022 - Current
  • Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Manage scheduling, training and inventory control.
  • Recruit, hired and train crew members on application of projects, customer relations and customer service.
  • Build strong operational teams to meet process and production demands.
  • Implement policies and standard operating procedures and manage quality, customer service and logistics.
  • Address customer concerns with suitable solutions.
  • Guide employees on understanding and meeting changing patient needs and expectations.
  • Deliver positive customer experiences by implementing effective quality assurance practices.
  • Develop initiatives for process improvement, review and assess ongoing operations.
  • Present performance and productivity reports to supervisors.
  • Improve morale and management communication by creating employee recognition and rewards practices.
  • Conduct employee observations and documented findings.

Field Sales Representative - Publix Division

Coca Cola Beverages Of Florida
Riviera Beach, FL
09.2021 - 12.2022
  • Deliver exceptional account service to strengthen customer loyalty.
  • Focused on bottlers marketing goals
  • Formulate trusted relationships with key accounts.
  • increased sales in my first year
  • Generated financial analysis for Publix managers
  • Ensure company assets meet performance requirements and develop a plan of action for those assets generating low volume
  • Ensure outlets comply with Coke Florida standards
  • Communicate account activities to appropriate parties
  • Merchandising and rotation inspections
  • Determined appropriate sales coverage
  • Resolve customer inquiries, including researching and closing customer service tickets
  • Transport, replace and maintain Point of Sale advertising as appropriate for account
  • Meet customer service expectations through daily communication, problem resolution, and appropriate follow up.
  • Maintain professional, team relationships with co-workers and customers
  • Communicate account activities, including equipment service needs, to appropriate parties
  • Adjust orders based on influencing factors
  • Retain and grow assigned key accounts

Referral Marketing Manager

Profiles OMS
Palm Beach Gardens, FL
07.2014 - 05.2021
  • Designed social and digital marketing to align with business sales plan objectives and strategies.
  • Constantly prospecting new business
  • Facilitated the highest gains in referral based sales surpassing all other oral surgeons.
  • Enhanced patient interest and increased production revenue.
  • Consistently secured new accounts, resulting in average 12% increase in year over year revenue.
  • In charge of marketing, research and identifying new business opportunities.
  • Facilitated in objectives, capitalized on emerging opportunities for a growth driven practice.
  • Liaison between patients, doctors and all staff members ensuring a high level of communication and positive interaction.
  • Established a strong network by building professional relationships with physicians, current or new doctor referrals.
  • Maintained communication with other dental practices to ensure proper dental treatment for mutual and new patients.
  • Planned, created and delivered implant sales presentations.
  • Contacted potential patients via telephone and email.

Business Development Manager

ParkJockey
Miami, FL
08.2014 - 09.2015
  • Formulated trusted relationships with key accounts.
  • Complied with all company policies, procedures and applicable laws.
  • Communicated account activities to all parties.
  • Executed and closed sales calls.
  • Worked to ensure all accounts were being cared for.
  • Grew customer base from 9 accounts to 52 accounts in One year.
  • Planned, created and delivered parking technology sales presentations.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Answered customers' questions about products, prices, availability, uses and credit terms.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Built and maintain profitable customer relationships
  • Review business results with customers
  • Communicated account activities to appropriate parties
  • Customarily and regularly perform primary duties in the field visiting customer accounts away from a company facility or office
  • Established new customer accounts using negotiation and sales closing abilities.
  • Elevated client retention rate through exemplary and consistent service.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Recommended product changes to enhance customer interest and maximize sales.

Education

Associate of Arts - Law Enforcement

Seneca College
King City, Ontario, Canada
1997

Skills

  • Excellent leadership skills
  • Dedicated team player
  • Customer service-oriented
  • Proficient in budgeting
  • Focused and driven
  • Effective B2B and B2C Sales

Accomplishments

J10 Futbol Academy Sep 2012 - July 2018
Marketing Director

  • Assisted building new soccer academy in Miami
  • Working with all communities to ensure the best training

Real Toronto Soccer Club Apr 2008 - Nov 2010

Team Manager

  • Organized a roster from different skills and backgrounds
  • Successfully managed our team to win back to back Ontario Cup championships

Timeline

Dental Operations Manager

Health Care District Of Palm Beach County
12.2022 - Current

Field Sales Representative - Publix Division

Coca Cola Beverages Of Florida
09.2021 - 12.2022

Business Development Manager

ParkJockey
08.2014 - 09.2015

Referral Marketing Manager

Profiles OMS
07.2014 - 05.2021

Associate of Arts - Law Enforcement

Seneca College

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