Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Erik Lamb

Erik Lamb

Cupertino,CA

Summary

Highly-motivated manager/supervisor with desire to take on new challenges. Strong work ethic, adaptability, and exceptional time management skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

General Manager

Taco Bravo
Campbell, CA
08.2024 - 05.2025
  • Managed staff schedules to optimize workforce efficiency and coverage.
  • Implemented food safety protocols to maintain quality and compliance standards.
  • Trained new employees on customer service best practices and operational procedures.
  • Coordinated inventory management to ensure adequate stock levels and freshness.
  • Developed marketing strategies to enhance community engagement and brand visibility.
  • Resolved customer complaints promptly to maintain a positive experience.

Area Manager

Amazon
Hollister, California
02.2021 - 02.2024
  • Managed daily operations of Hollister distribution center.
  • Implemented safety protocols to maintain workplace compliance.
  • Trained new team members on operational procedures and systems.
  • Collaborated with cross-functional teams to enhance service quality.
  • Monitored performance metrics to identify areas for improvement.
  • Supervised employees, ensuring optimal productivity.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Inspected warehouse facilities regularly to ensure compliance with safety regulations and standards.
  • Resolved conflicts between employees or customers in a professional manner.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Provided guidance on the implementation of new policies and procedures at warehouse.
  • Monitored and evaluated district performance to ensure goals were met.
  • Planned material and equipment needs to drive on-time delivery in concert with project schedule.

Barista/Barista Trainer

Starbucks
San Jose, New Mexico
06.2017 - 01.2021
  • Prepared a variety of coffee beverages according to customer preferences.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Operated espresso machines and grinders for consistent beverage quality.
  • Engaged with customers to provide friendly and efficient service.
  • Managed cash register transactions accurately during busy shifts.
  • Stocked supplies and inventory to ensure smooth daily operations.
  • Collaborated with team members to improve workflow efficiency during peak hours.
  • Assisted in training new baristas on beverage preparation techniques.
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Trained new baristas on espresso preparation and customer service techniques.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.

Education

Bachelor of Arts - Organizational Leadership

Arizona State University
Tempe, AZ
12-2022

Skills

  • Customer service
  • Training and development
  • Workforce optimization
  • Quality assurance
  • Process improvements
  • Policy/program development
  • Food safety
  • Inventory management
  • Compliance standards
  • Purchasing and planning

Accomplishments

  • Natiional Society of Collegiate Scholars
  • Omicron Delta Kappa Honor Society

References

References available upon request.

Timeline

General Manager

Taco Bravo
08.2024 - 05.2025

Area Manager

Amazon
02.2021 - 02.2024

Barista/Barista Trainer

Starbucks
06.2017 - 01.2021

Bachelor of Arts - Organizational Leadership

Arizona State University

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