Erik Lantigua
Carteret,NJ
Summary
Highly skilled Learning Ambassador/Assistant Manager with 10 years experience in customer service. Exceptional communication and analytical abilities, focused on maximizing customer satisfaction and resolving complex issues. Expert at building strong relationships with customer and staff, and improving service standards.
Overview
10
10
years of professional experience
Work History
Learning Ambassador
Amazon Warehouse
11.2021 - Current
- Responsible for delivering training and development programs to Amazon employees.
- Facilitate the training and onboarding of new hires as well as employees being promoted and transitioned into different departments.
- Provide support and guidance to help individuals enhance their skills and knowledge.
Front Desk Receptionist/ General Manager
Versailles Beauty Spa
09.2020 - Current
- Responsible for greeting all guests with respect and in a welcoming manner.
- Keeping records of each client, answering phones, and tracking inventory.
- Placing orders for products and stock the spa with supplies.
- Working and communicating effectively with spa technicians and keeping them informed for guests needs.
- Managed front desk operations, ensuring seamless guest check-ins and appointments.
- Coordinated scheduling for services, optimizing staff utilization and client satisfaction.
- Managed front desk operations to enhance customer experience and streamline appointment scheduling.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Retail Associate
H&M
11.2019 - 03.2020
- Provided world class customer service to store guests by answering questions, assisting in completing their purchases, locating items, and join the rewards programs.
- Restocked and organized merchandise across the store.
- Monitored self-check-out systems.
- Worked closely with shift managers to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Retail Associate
Rainbow Clothing Store at Woodbridge Mall
12.2016 - 05.2017
- Prepared merchandise sales floor by pricing and tagging.
- Assisted customers with locating products using store system to gain access to online and in-store merchandise for different locations.
- Engaged with customers to effectively build rapport and lasting relationships.
Administrative Assistant
Union Board of Education
03.2016 - 05.2017
- Helped produce and accurate and more effective filing system.
- Updated and created spreadsheets and crafted presentations using PowerPoint to support executives and boost their team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance response effectiveness for the office.
- Answered a multi-line phone system and re-routed calls to members from the team.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Screened visitors, and issued visitor passes.
Education
Bachelor's Degree - Communication & Media/Film
Kean University
05.2021
Skills
- Bilingual/ Fluent in Spanish
- Inventory
- Microsoft Office Proficiency
- Data Entry
- Customer Relations
- Customer Service
- Peer mentoring
- Customer engagement
- Business development
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Learning Ambassador
Amazon Warehouse
11.2021 - Current
Front Desk Receptionist/ General Manager
Versailles Beauty Spa
09.2020 - Current
Retail Associate
H&M
11.2019 - 03.2020
Retail Associate
Rainbow Clothing Store at Woodbridge Mall
12.2016 - 05.2017
Administrative Assistant
Union Board of Education
03.2016 - 05.2017
Bachelor's Degree - Communication & Media/Film
Kean University