Dynamic project leader with a successful history at Project Healing Waters Fly Fishing, specializing in volunteer program oversight and operational efficiency. Achieved a 50% increase in participant morale through effective budget management and team collaboration. Expertise in building professional relationships to drive impactful results. Career aspirations include further enhancing program effectiveness and community engagement.
Work History
Customer Service Associate/Fly Fishing
Gruene Outfitters
Delivers customer service in a retail fly-fishing environment, assisting anglers of all experience levels.
Handles phone and in person inquiries while maintaining shop organization and inventory readiness.
Deputy Regional Coordinator / Program Lead
Project Healing Waters Fly Fishing
Led regional programs supporting disabled veterans and active-duty military personnel, increasing participant morale by 50% while reducing operational costs by 20%.
Directed operations for 12 regional programs, coordinating 100+ volunteers and supporting 300+ participants: improved volunteer retention by 25% and attendance by 30%.
Recruited and onboarded 40 participants and 20 volunteers, driving a 40% increase in program engagement within six months.
Managed annual budgets exceeding $20K and prepared operational and performance reports for senior leadership.
Built partnerships with local businesses and universities, generating donations, volunteers, and participant referrals.
Coordinated 20 national and local trips for disabled veterans, developing inclusive itineraries for 70 participants.
Transitioned programming to virtual instruction during COVID, increasing participation by 20%.
Security Manager
United States Air Force
Managed security operations for a 100-person unit, safeguarding $20M in assets and streamlining processes to save 50+ hours per month.
Supervised and trained 15 security professionals, conducting evaluations, assigning duties, and enforcing standards.
Led security inspections and compliance reviews, increasing adherence to physical, personnel, and information security policies by 20%.
Communicated security status, identified risks, investigated incidents, and resolved security breaches using established protocols.
Instructor Supervisor
United States Air Force
Directed daily training operations for 140 students and 10 subordinate leaders.
Redesigned curriculum and lesson-tracking systems to ensure training accuracy and compliance.
Delivered instruction in law enforcement, air base defense, weapons handling, and asset security, increasing trainee proficiency by 40%.
Evaluated performance through written, oral, and practical assessments, improving training outcomes by 25%.
Implemented targeted tutoring programs, reducing failing grades by 20% and improving comprehension by 30%.
Quality Control / Standardization & Evaluation
United States Air Force
Managed quality assurance programs and analyzed inspection results to improve operational effectiveness.
Oversaw accountability and serviceability of equipment valued at over $10M.
Enforced technical order compliance, achieving a 98% quality assurance rate.
Developed inspection criteria and corrective procedures to resolve systemic issues.
Education
Bachelor of Arts - Sociology
Southern New Hampshire University
Associate of Arts - Instructor of Technology & Military Science
