Erik Lawson
Kendallville,IN
Summary
A team oriented professional with 30+ years sales/management experience. Interested in a position where my background can be utilized to enhance company, customer, and staff performance thereby establishing a more productive and profitable work environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
Work History
Area Manager
Yelloh (Formally Schwan's Home Service)
01.2004 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Loss Prevention/Safety Manager
Lowe's Home Improvement
01.1998 - 01.2004
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Created and maintained records of security incidents and investigations.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Assistant Manager/Senior Loss Prevention Supervisor
American Drug Stores
01.1994 - 01.1998
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor's -
Business Management
Phoenix, AZAssociate's -
Criminal Justice
Kalamazoo, MISkills
- WicklanderZulawski certified
- Hazardous materials experience
- DOT experience
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Performance Management
- Staff Training and Development
- Cross-Functional Collaboration
- Recruitment and hiring
- Leadership Development
Qualification Highlights
- Integrity, common sense, decisive, confident leadership skills an 'outside the box' thinker.
- Longevity with past employers.
- Dedicated and committed, willing to take on challenging roles, tough assignments and work with tight deadlines.
- Mentor, train, and facilitate in the development of future management excellence.
- Multi-location experience with low turn rate.
- Utilize negotiation skills to find effective compromises with customers, suppliers, and management to produce cost effective solutions.
- Adapted personal L.E.A.D. principle; Learn the business, Educate employees, acknowledge performance, direction is clear.
- Proactive approach to problem solving.
- Excellent interpersonal skills with an ability to work effectively with individuals and groups.
- Dedicated: achieved a reputation for consistently exceeding what is required.
- Enthusiastic and organized with exceptional follow-through abilities.
- Capacity to resolve problems using initiative and creativity.
- Proficient at making decisions in stressful situations.
- Ability to motivate others in the achievement of the organizational goals.
- Prioritize, execute, and expedite multiple projects from concept to completion.
- Detail-oriented, efficient, and organized professional.
- Results driven professional with 15+ year's experience.
Additional skills and recognition
- Proficient in Word, Excel, PowerPoint, Internet.
- Wicklander-Zulawski certified.
- Multiple safety awareness and sales awards.
- Hazardous materials and DOT experience.
- High retention rate for employees trained and mentored.
- Internship with the Michigan State Police.
- Proficient in P&L control.
- Consistently achieving yearly plan expectations with all past employers.
Attributes
An individual that is a flexible and versatile team player who will work hard and excel in any environment. Strong work ethic, reliable, dependable and conscious of duties and responsibilities. A positive approach to all tasks and pride in achievements has resulted in many successes. The ability to form good relationships with both peers and staff is central to my character.
Timeline
Area Manager
Yelloh (Formally Schwan's Home Service)
01.2004 - Current
Loss Prevention/Safety Manager
Lowe's Home Improvement
01.1998 - 01.2004
Assistant Manager/Senior Loss Prevention Supervisor
American Drug Stores
01.1994 - 01.1998
Bachelor's -
Business Management
Associate's -
Criminal Justice
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