Erik Ledesma
Wilmington,DE
Summary
Dynamic food service professional with a strong work ethic and customer service focus, experienced at Devereux DPACS. Proven track record in menu development and staff training, ensuring compliance with health standards. Skilled in inventory management and fostering teamwork, enhancing operational efficiency and customer satisfaction. ServSafe Certified and dedicated to high-quality service.
Experienced with team leadership, customer service, and operational management. Utilizes effective communication and problem-solving skills to enhance team performance. Track record of maintaining high standards in food safety and quality.
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
18
18
years of professional experience
Work History
Food Service Leader
Devereux DPACS
09.2021 - Current
- Supported team in maintaining cleanliness and organization of kitchen areas.
- Collaborated with staff to enhance customer satisfaction through prompt service.
- Gained familiarity with inventory management systems for tracking supplies.
- Engaged in training sessions to improve knowledge of menu items and ingredients.
- Planned and researched menus to maintain good variety.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Supervised and trained mulitple personnel in high-quality operations.
Food Service Specialist
Devereux DPACS
06.2012 - 09.2021
- Developed menus and meal plans ensuring nutritional standards and dietary requirements are met.
- Trained staff on food safety protocols and best practices for kitchen operations.
- Implemented inventory management systems to enhance efficiency in stock control.
- Coordinated catering services for events, managing logistics and client communications.
- Mentored newly hired staff, fostering a collaborative work environment focused on skill development.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Food Service Support
Devereux DPACS
11.2007 - 06.2012
- Supported retail food and nutrition services and focused on food production, food service support and sanitation.
- Coordinated catering services, guaranteeing a variety of high-quality food options for event participants.
- Enhanced banquet service by implementing creative and visually appealing food presentations.
- Improved customer service standards by setting clear expectations for staff members and providing ongoing support as needed.
Education
High School Diploma -
John Dickinson High School
Wilmington, DENo Degree - Multimedia Design
Delaware Technical Community College
DE09-2001
Skills
- ServSafe Certified
- Certified food manager in Chester County
- Strong work ethic
- Team oriented
- Customer service
- Friendly and outgoing
Accomplishments
- Served 4 years in United States Air Force in Food Service with Honorable Discharge.
- Received the Air and Space Achievement Medal for providing food aid in Biloxi, MI after Hurricane Katrina
- Served 2 tours in UAE and Kuwait for Food Services
Timeline
Food Service Leader
Devereux DPACS
09.2021 - Current
Food Service Specialist
Devereux DPACS
06.2012 - 09.2021
Food Service Support
Devereux DPACS
11.2007 - 06.2012
High School Diploma -
John Dickinson High School
No Degree - Multimedia Design
Delaware Technical Community College