Technology related materials
Erik Lim
System And Network Administrator
Los Angeles,CA
Summary
Business-minded Software and Network Administrator with 6 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users. Knowledgeable and qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
System/Network Admin and Application Support
Stowe Research
Pasadena, CA
01.2018 - Current
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
25B Information Technology Specialist
US Army
Los Alamitos, CA
01.2017 - 11.2020
- Made recommendations regarding information technology infrastructure overhauls.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked Dell Server stacks, VDI, Hyper-V, Active Directory
Senior Desktop Support Specialist
SoCalGas
Los Angeles, CA
06.2016 - 12.2017
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Enhanced helpdesk ticketing system, resulting in 65% reduction in support call turnaround time.
- Windows 10 migration - Imaging, User Configuration, Deployment, and Care Team
- Office 365 & One Drive - migrating users from Office 2010/2013
- Windows 7 support
- Resolving Tier III technical issues, Re-imaging OS, Hardware & Software installs, Active Directory permission, End User Computing
- Using ServiceNow ticketing system, usage of tools and applications such as Citrix, IMAC, CMDB, CAMS Report, CDM
68W Health Care Specialist
US Army
Bell Gardens, CA
01.2015 - 12.2016
- Kept up with continuing education requirements to maintain certification.
- Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
- The health care specialist is primarily responsible for providing emergency medical treatment, limited primary care, and health protection and evacuation from a point of injury or illness:
- Administer emergency medical treatment to battlefield casualties
- Assist with outpatient and inpatient care and treatment
- Prepare blood samples for laboratory analysis
- Prepare patients, operating rooms, equipment and supplies for surgery
- Enjoy helping and caring for others
- Ability to communicate effectively and work under stressful conditions
- Interest in chemistry, biology, psychology, general science and algebra
- High attention to detail
IT Specialist
Pacific Cellupage Inc
Los Angeles, CA
12.2013 - 04.2015
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Identified and procures the hardware and software needed to satisfy user requirements.
- Worked with PC and MAC OS and hardware.
- Managed networking of devices within the company as well as the backing up of data and security
- Online marketing for products via social media and email marketing
- Upgraded and maintained the company website
IT Specialist /Business Development Specialist
Universal Hosiery
Santa Clarita, CA
09.2012 - 10.2013
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Created and managed the company’s e-commerce website
- Worked closely with operations for the e-commerce’s inventory, stocking and shipping
- Handled the customer service for e-commerce site
- Worked computer system as well as backup software
Internet Marketing/IT Specialist
Millenium Shoes Inc
Inglewood, CA
01.2012 - 09.2012
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Created ideas for online and offline marketing campaigns
- Researched and resolved any IT related issues
- Helped maintain the website (blog) and the e-commerce site using various software and platforms such as – Word Press, Magento, Photoshop, Lightroom
- Created process for various steps that helped maintain the e- commerce site such as for product photos, inventory management integration and others
- Worked with 3rd Party Vendors for different part of the E-Commerce project such as SEO, SEM, Website developers, FedEx, and others
- Worked with customer service such as handling calls, emails, orders and inquiries of suppliers, vendors and customers
Education
Master of Science - International Business
California International University
Los Angeles 01.2010 - 01.2012
Bachelor of Science - Computer Science
Ateneo De Manila University
Quezon City, Philippines 01.1998 - 01.2002
Skills
Program installations
System upgrades
Technical Support
Software change management
Technical education
File system administration
Hardware and software installation
Preventative maintenance
Server maintenance
Virtualization
Hardware knowledge
Servers expertise
Technical Analysis
Data backups
Network repairs and maintenance
Hardware and software monitoring
Analysis and critical thinking
Effective communication
Experience with Microsoft Servers, Hyper-V, Failover cluster, Solar Winds, Active Directory, Azure Directory, Windows and MAC OS Experienc, Cisco, LAN, WAN configuration
Time Management
Decision Making
Technical issues analysis
TCP/IP
Software diagnosis
Data recovery
Desktop support
Technical equipment inspection
Cost analysis
Operating system management
Certification
EMT - Certified Emergency Medical Technician
Interests
Sports related activities
Quote
“The Web as I envisaged it, we have not seen it yet. The future is still so much bigger than the past.”
im Berners-Lee, Inventor of the World Wide Web
Timeline
System/Network Admin and Application Support
Stowe Research
01.2018 - Current
25B Information Technology Specialist
US Army
01.2017 - 11.2020
Senior Desktop Support Specialist
SoCalGas
06.2016 - 12.2017
68W Health Care Specialist
US Army
01.2015 - 12.2016
IT Specialist
Pacific Cellupage Inc
12.2013 - 04.2015
IT Specialist /Business Development Specialist
Universal Hosiery
09.2012 - 10.2013
Internet Marketing/IT Specialist
Millenium Shoes Inc
01.2012 - 09.2012
Master of Science - International Business
California International University
01.2010 - 01.2012
Bachelor of Science - Computer Science
Ateneo De Manila University
01.1998 - 01.2002